Senior Associate, Service Delivery

1 hour, 35 minutes ago
Full-time
Mid Level
Customer and Technical Support
bswift

bswift

bswift provides innovative benefits administration solutions that simplify healthcare administration for employers, reducing costs and paperwork while enhancing the enrollment experience for millions of users.

Insurance
251-1K
Founded 1996
$51M raised

Description

  • Resolve client inquiries and manage tickets through resolution, including escalations and proactive updates.
  • Support implementation, configuration, maintenance, and quality assurance testing of client benefits websites.
  • Maintain benefit configurations, documentation, rates, permissions, site content, and question logs.
  • Manage setup and ongoing maintenance workflows for carrier and payroll feeds.
  • Prepare and deliver client presentations, demonstrations, trainings, and open enrollment sessions.
  • Lead client meetings and create meeting agendas as needed.
  • Identify and implement process improvements and fulfillment procedures.
  • Coach and mentor team members while sharing customer insights across bswift teams.
  • Assist with sales support, marketing activities, special projects, and other assigned responsibilities.

Requirements

  • Bachelor’s degree or equivalent combination of education and experience.
  • 3+ years of benefits administration experience, including hands-on experience with benefits administration platforms and processes.
  • 3+ years of experience in a client services role.
  • 2+ years of project management experience.
  • Solid technical background and ability to navigate complex systems.
  • Hands-on experience with benefits administration systems; payroll, HRIS, or related platform experience preferred.
  • Advanced Microsoft Excel proficiency, including VLOOKUPs, PivotTables, and basic formulas.
  • Strong written, verbal, analytical, organizational, and problem-solving skills.
  • Ability to communicate with technical and non-technical audiences and make timely decisions in ambiguous environments.
  • Experience mentoring team members, supporting annual enrollment cycles, large implementations, sales support, or client presentations preferred.

Benefits

  • Base salary range of $65,000–$80,000, plus potential bonuses and fringe benefits.
  • Health, dental, and vision insurance plans.
  • Remote-first, office-friendly work environment.
  • Employer-sponsored retirement savings programs.
  • Professional development, training, and career growth opportunities.
  • Mental health, financial planning, and wellness resources.
  • Collaborative and inclusive workplace culture.

Interested in this position?

Apply directly on the company website

Apply Now

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