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Customer Service Expert (Remote within APAC region, Contract)

36 minutes ago
Philippines
Contract
Mid Level
Customer Success
Customer and Technical Support
Apply Now
INFUSE

INFUSE

INFUSE delivers buyer-first demand & lead generation that accelerates pipeline velocity & buying group activation. Identify buying groups, engage across channels, and drive measurable ROI.

Professional Services
251-1K
Founded 2012
View All Jobs 112

Description

  • Build and maintain strong, long-term client relationships.
  • Ensure timely and successful delivery of solutions aligned with client needs and objectives.
  • Communicate monthly and quarterly initiative progress to internal and external stakeholders.
  • Identify and develop opportunities within the assigned territory.
  • Collaborate with sales teams to support growth targets.
  • Assist with challenging client requests and issue escalations.
  • Perform administrative and operational tasks, including data entry, system updates, and schedule management.

Requirements

  • Demonstrated experience managing client relationships, preferably in hospitality, client success, sales, or a related field.
  • Strong written, verbal, and interpersonal communication skills.
  • Ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.
  • Empathy for client needs and the ability to address concerns effectively.
  • Proactive problem-solving skills and the ability to offer practical solutions.
  • Ability to participate in video, live, or Zoom interviews during the hiring process.

Benefits

  • Opportunities for professional growth and continuous improvement.
  • Supportive, collaborative workplace that values employee contributions.
  • Exposure to clients across a variety of industries.
  • Global work environment with colleagues across more than 60 countries.
  • Equal opportunity employer committed to an inclusive and diverse workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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