Senior Product Manager, Messaging Platform & AI Services

1 month, 2 weeks ago
Full-time
Senior
Product Management
ASAPP

ASAPP

ASAPP provides generative AI solutions for contact centers, automating interactions, boosting agent productivity, and enhancing customer experiences.

IT Services
251-1K
Founded 2014
$380M raised

Description

  • Own the Messaging Platform for live-agent conversations, customer context, knowledge access, and AI collaboration.
  • Define and execute the Virtual Agent and channel roadmap across web, mobile SDKs, Apple Messages for Business, WhatsApp, RCS, and voice.
  • Lead AI Services such as conversation summaries, voice-to-text transcription, and AI-augmented response generation.
  • Set product strategy and own the roadmap across multiple interconnected product areas, including outcomes and sequencing.
  • Work directly with customers and account teams to translate customer pain into a prioritized roadmap.
  • Serve as the go-to subject matter expert on Human + AI collaboration for internal and external stakeholders.
  • Own external product documentation and drive a docs-first release approach.
  • Establish metrics and telemetry so product outcomes are measurable and decisions are data-driven.
  • Balance customer commitments, technical debt, and platform bets while maintaining ruthless prioritization.
  • Influence engineering, design, sales, and customer success to align execution and decision-making.

Requirements

  • 5+ years of product management experience, ideally in enterprise B2B SaaS and/or native AI platforms.
  • Technical depth to discuss model behavior, conversation design, channel architecture, and AI/ML tradeoffs credibly with engineers.
  • Experience owning a complex, multi-surface product area with minimal oversight.
  • Experience working directly with enterprise customers and delivery teams to turn customer pain into a prioritized roadmap.
  • Comfort operating in ambiguity and structuring undefined problems before engineering has to.
  • Track record of shipping features from discovery through delivery, including less visible implementation work.
  • Experience with human-AI workflows or platforms, especially agent-facing or contact center products, is preferred.
  • Experience with AI-powered productivity features and a point of view on where they create operating leverage is preferred.
  • Experience with channels, CCaaS platforms, and multi-channel deployments is preferred.
  • Prior startup or fast-scaling environment experience where the role evolved over time is preferred.

Benefits

  • Competitive compensation.
  • Stock options.
  • Healthcare for the family group.
  • Mac equipment.
  • USD 150 per month in flexible benefits.
  • 3 weeks of vacation.
  • English lessons.

Interested in this position?

Apply directly on the company website

Apply Now

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