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Senior Product Manager, Messaging Platform & AI Services

1 week ago
Argentina
Full-time
Senior
Product Manager
Product Management
Android iOS
Apply Now
ASAPP

ASAPP

ASAPP provides generative AI solutions for contact centers, automating interactions, boosting agent productivity, and enhancing customer experiences.

IT Services
251-1K
Founded 2014
$380M raised
View All Jobs 4

Description

  • Own the Messaging Platform for live-agent conversations, customer context, knowledge access, and AI collaboration.
  • Define and execute the Virtual Agent and channel roadmap across web, mobile SDKs, Apple Messages for Business, WhatsApp, RCS, and voice.
  • Lead AI Services such as conversation summaries, voice-to-text transcription, and AI-augmented response generation.
  • Set product strategy and own the roadmap across multiple interconnected product areas, including outcomes and sequencing.
  • Work directly with customers and account teams to translate customer pain into a prioritized roadmap.
  • Serve as the go-to subject matter expert on Human + AI collaboration for internal and external stakeholders.
  • Own external product documentation and drive a docs-first release approach.
  • Establish metrics and telemetry so product outcomes are measurable and decisions are data-driven.
  • Balance customer commitments, technical debt, and platform bets while maintaining ruthless prioritization.
  • Influence engineering, design, sales, and customer success to align execution and decision-making.

Requirements

  • 5+ years of product management experience, ideally in enterprise B2B SaaS and/or native AI platforms.
  • Technical depth to discuss model behavior, conversation design, channel architecture, and AI/ML tradeoffs credibly with engineers.
  • Experience owning a complex, multi-surface product area with minimal oversight.
  • Experience working directly with enterprise customers and delivery teams to turn customer pain into a prioritized roadmap.
  • Comfort operating in ambiguity and structuring undefined problems before engineering has to.
  • Track record of shipping features from discovery through delivery, including less visible implementation work.
  • Experience with human-AI workflows or platforms, especially agent-facing or contact center products, is preferred.
  • Experience with AI-powered productivity features and a point of view on where they create operating leverage is preferred.
  • Experience with channels, CCaaS platforms, and multi-channel deployments is preferred.
  • Prior startup or fast-scaling environment experience where the role evolved over time is preferred.

Benefits

  • Competitive compensation.
  • Stock options.
  • Healthcare for the family group.
  • Mac equipment.
  • USD 150 per month in flexible benefits.
  • 3 weeks of vacation.
  • English lessons.

Interested in this position?

Apply directly on the company website

Apply Now

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