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Director, Strategic Accounts

5 days, 2 hours ago
United States
Full-time
Executive
Account Executive
Sales and Business Development
Apply Now
ASAPP

ASAPP

ASAPP provides generative AI solutions for contact centers, automating interactions, boosting agent productivity, and enhancing customer experiences.

IT Services
251-1K
Founded 2014
$380M raised
View All Jobs 4

Description

  • Manage and expand existing enterprise accounts while acquiring new logos across a national territory.
  • Serve as a trusted advisor on contact center operations and the application of AI and ML to customer experience.
  • Develop and execute personalized account strategies based on customer research and value hypotheses.
  • Advocate internally for customer needs and identify strategies to increase product adoption and customer value.
  • Partner with customers and channel partners to expand ASAPP’s market adoption.
  • Drive initiatives across the customer lifecycle, including business development, messaging, commercial positioning, time to value, and operations.
  • Meet or exceed quarterly and annual bookings targets and provide accurate forecasts.
  • Coordinate cross-functional teams, including Marketing, Product, and Engineering, to maximize customer outcomes and business opportunities.

Requirements

  • 10+ years of experience selling enterprise SaaS.
  • 5+ years of experience selling enterprise SaaS to the customer experience or contact center industry.
  • Strong understanding of the customer service and customer experience industry.
  • Technical proficiency with advanced software technologies, including AI.
  • Experience navigating complex organizations and engaging C-suite, IT, and business decision-makers.
  • Ability to identify and empower internal customer champions.
  • Consultative, solution-oriented selling approach focused on customer needs and business outcomes.
  • Ability to manage complex, multi-stakeholder enterprise sales environments.
  • Strong research, listening, relationship-building, and communication skills.
  • High integrity, persistence, urgency, resilience, and a results-oriented approach.

Benefits

  • Competitive compensation with stock options.
  • Comprehensive medical, vision, and dental insurance.
  • 401(k) matching.
  • Fitness and wellness stipend.
  • Mobile phone reimbursement.
  • Mental well-being benefits.
  • Professional learning and development stipend.
  • Parental leave, including adoptive and foster parents, plus three weeks of paid time off with increases based on tenure and unlimited sick leave.

Interested in this position?

Apply directly on the company website

Apply Now

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