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IT Support Specialist

4 hours, 16 minutes ago
United States
Full-time
Junior
Technical Support Engineer
Cybersecurity
Confluence GitHub JIRA
Apply Now
Arize AI

Arize AI

Arize AI offers a machine learning observability platform that enables practitioners to detect, diagnose, and improve the performance of their models, particularly focusing on enhancing the efficiency and outcomes of large language model applications.

IT Services
51-250
$61M raised
View All Jobs 32

Description

  • Provide Tier 1 and Tier 2 IT support for a fully remote, Mac-only workforce.
  • Manage user accounts, access provisioning, and integrations across Google Workspace, Office 365, Zoom, Atlassian tools, and GitHub.
  • Administer device security and compliance policies using Kandji MDM and Bitdefender.
  • Troubleshoot hardware, software, VPN, and cloud service issues.
  • Maintain and document standard operating procedures for IT systems and user support.
  • Support audits and evidence collection for ISO 27001, SOC 2 Type II, and PCI DSS compliance.
  • Respond to security questionnaires from prospects and partners as part of the sales process.
  • Monitor system logs and alerts to detect and remediate potential threats.
  • Track and report IT and security metrics, and help manage assets, licenses, and endpoint lifecycle.
  • Collaborate with InfoSec, Sales, Engineering, and internal stakeholders on tooling, security, documentation, and training.

Requirements

  • 2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment.
  • Hands-on experience with Google Workspace admin console and SSO.
  • Experience with Office 365 suite administration.
  • Experience with Zoom admin controls.
  • Experience with Atlassian tools such as Jira and Confluence.
  • Experience with GitHub user access, integrations, and permissions.
  • Experience with Kandji or similar MDM solutions.
  • Experience with Bitdefender or similar endpoint protection tools.
  • Experience with scripting or a programming language.
  • Familiarity with SOC 2 Type II, ISO 27001, and PCI DSS compliance frameworks.
  • Experience assisting with or completing security questionnaires for sales enablement.
  • Strong understanding of identity and access management principles.
  • Excellent written and verbal communication skills.
  • Ability to work independently as a self-starter in a remote environment.
  • Must be based in the San Francisco Bay Area for as-needed office visits and team events.

Benefits

  • Estimated annual salary of $90,000 to $125,000.
  • Competitive equity package.
  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Unlimited paid time off.
  • Generous parental leave.
  • Mental and wellness support benefits.
  • WFH monthly stipend for co-working spaces for employees outside New York City and the San Francisco Bay Area.

Interested in this position?

Apply directly on the company website

Apply Now

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