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Head of Revenue Operations

1 month, 2 weeks ago
United States
Full-time
Lead
Sales Operations
Sales and Business Development
CRM Salesforce
Apply Now
Arcadia

Arcadia

Arcadia provides a healthcare data platform that enables organizations to unify diverse data sources, derive actionable insights through analytics, and enhance patient outcomes by delivering high-quality care experiences.

IT Services
251-1K
Founded 2002
$154M raised
View All Jobs 14

Description

  • Own the revenue operating system, including the processes, metrics, and infrastructure that support predictable commercial performance.
  • Partner with Systems Engineering to improve Salesforce structure, data hygiene, workflow automation, and sales org adoption.
  • Evaluate the current commercial and revenue operations tech stack and recommend an optimal AI-native future state.
  • Serve as the accountable owner of the tech stack and roadmap, partnering with Product and Tech to build the operating system.
  • Own pricing strategy, SKU structure, and the quote-to-cash process to ensure consistency and scalability.
  • Own the forecasting cadence and build repeatable forecasting models for pipeline, bookings, and ARR.
  • Build AI-powered operating tools such as automated briefings, pipeline intelligence, meeting prep, and reporting dashboards.
  • Establish and maintain a unified KPI framework across the funnel for visibility and accountability.
  • Coordinate across Marketing, Finance, RFP, Value Enablement, and Sales Engineering to support live opportunities.
  • Partner with Sales, Marketing, Customer Success, and Finance leadership to align execution with business goals.
  • Analyze pipeline health, conversion rates, and sales efficiency to identify improvement opportunities.
  • Design and manage sales compensation and incentive plans that drive desired behaviors.

Requirements

  • Held a Head/Director of Revenue Operations or equivalent role at a similar growth stage company.
  • Experience operating in high-growth, ambiguous environments and building infrastructure from scratch.
  • Strong command of SaaS metrics including ARR, NDR, GDR, CAC, LTV, pipeline coverage, and sales productivity.
  • Proven ability to build and operationalize forecasting models such as pipeline velocity and ARR forecasting.
  • Deep hands-on ownership of Salesforce or a similar CRM, including configuration, data integrity, and workflow design.
  • Experience owning pricing strategy, SKU structure, and the quote-to-cash process.
  • Comfort using AI tools to automate reporting, briefings, and workflows.
  • Track record of partnering across Sales, Marketing, Customer Success, Finance, and executive leadership.
  • Ability to move between strategy and execution and drive measurable impact.
  • 8–12+ years of experience in Revenue Operations, Sales Operations, or GTM analytics in a SaaS environment (preferred).
  • Experience supporting a high-growth SaaS company through post-acquisition integration, scale-up, or M&A (preferred).
  • Familiarity with BI, AI, and planning tools such as Sigma, Adaptive, Salesforce ecosystem tools, and AI-native reporting/agent tools (preferred).
  • Experience designing and optimizing sales compensation plans at scale (preferred).

Benefits

  • Competitive compensation and strong benefits.
  • Flexible Time Off.
  • Growth path from individual contributor into people and function leadership as the company scales.
  • Mission-driven culture focused on improving healthcare outcomes.
  • Collaborative, data-driven environment centered on impact, ownership, and continuous improvement.

Interested in this position?

Apply directly on the company website

Apply Now

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