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Enterprise Implementation Manager

1 month, 1 week ago
Anywhere
Full-time
Mid Level
Program Manager
Project and Program Management
CRM
Apply Now
Arcadia

Arcadia

Arcadia provides a healthcare data platform that enables organizations to unify diverse data sources, derive actionable insights through analytics, and enhance patient outcomes by delivering high-quality care experiences.

IT Services
251-1K
Founded 2002
$154M raised
View All Jobs 14

Description

  • Own a portfolio of enterprise accounts as the primary customer contact and point of accountability.
  • Lead client status meetings, QBRs, EBRs, steering committees, and ongoing stakeholder communications.
  • Manage data connector builds, platform configuration, validation, and go-live activities.
  • Coordinate dependencies across clients, internal teams, third parties, DHP, and engineering.
  • Maintain account health scores in Planhat and monitor usage, engagement, CSAT, and NPS signals.
  • Identify, escalate, and resolve delivery and account risks while maintaining project momentum.
  • Partner with the Customer Growth and Retention team on renewal and expansion conversations.
  • Connect implementation activities to adoption, ROI, and broader customer value-realization goals.
  • Document process improvements, share best practices, and mentor newer team members.
  • Use AI and emerging technologies responsibly to improve analysis, documentation, and decision-making.

Requirements

  • Bachelor’s degree in a related field.
  • At least 3 years of experience leading account implementation and customer success processes in software or technology.
  • Healthcare experience, ideally including claims, clinical data integration, population health, and value-based care.
  • Strong knowledge of project management and customer success principles, tools, and methods.
  • Experience owning long-term client relationships, retention-focused communication, and stakeholder management.
  • Ability to identify and mitigate project- and account-level risks.
  • Excellent presentation and communication skills with executive, operational, clinical, and technical audiences.
  • Proficiency creating client-ready materials in PowerPoint, Excel, and Word.
  • Experience with customer success platforms such as Planhat and account health-scoring methods preferred.
  • Willingness to travel to client sites, executive reviews, and conferences, typically quarterly.
  • Experience partnering with growth, renewal, or account management teams preferred.
  • Strong problem-solving, organizational, interpersonal, collaboration, and mentoring skills preferred.

Benefits

  • Competitive compensation and strong benefits.
  • Flexible Time Off.
  • Employee-driven personal and professional development programs.
  • Membership in a diverse, purpose-driven Arcadian community.
  • Opportunity to contribute to healthcare transformation and improved patient outcomes.

Interested in this position?

Apply directly on the company website

Apply Now

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