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Senior Engagement Manager

1 hour, 17 minutes ago
United States
Full-time
Senior
Email Marketing Manager
Project and Program Management
Agile CRM Email Marketing Scrum
Apply Now
Apply Digital

Apply Digital

Apply Digital experts work with global brands like Coca Cola, Kraft Heinz, and The Very Group to thoughtfully connect strategy to execution, deliver impact for your business, and value for your customers. We are partners for change agents leading digit...

Professional Services
251-1K
Founded 2016
View All Jobs 25

Description

  • Serve as the primary point of contact for enterprise clients and ensure deliverables align with business goals, timelines, and quality standards.
  • Translate client objectives into actionable marketing goals and measurable deliverables.
  • Project manage campaign activities including email builds, QA, approvals, and deployment coordination across creative and technical teams.
  • Partner with clients on email and CRM strategy, including segmentation, testing, personalization, and optimization.
  • Lead cross-functional teams of developers, strategists, designers, and project managers to deliver integrated MarTech programs.
  • Identify account growth opportunities and support renewals and expansions in collaboration with leadership.
  • Contribute to internal process improvements and help build scalable team workflows.
  • Mentor mid-level customer success managers and project coordinators to strengthen team capability.
  • Participate in resourcing, forecasting, and capacity planning discussions to support delivery quality.

Requirements

  • 7+ years of experience in Email Marketing, CRM, or Lifecycle Marketing within an agency, SaaS, or marketing technology environment.
  • Experience managing enterprise or multi-brand clients with complex marketing automation and data structures.
  • Working knowledge of platforms such as Iterable, Braze, Salesforce Marketing Cloud, or similar tools.
  • Strong understanding of audience segmentation, personalization logic, A/B testing, and campaign analytics.
  • Demonstrated project management experience overseeing multiple concurrent workstreams.
  • Excellent communication and client relationship skills, including comfort with executive-level discussions.
  • Highly organized, adaptable, and proactive, with a strong interest in structure and process in a fast-paced environment.
  • Experience mentoring or coaching junior team members or project coordinators preferred.
  • Eastern Time Zone preferred; candidates in Central or Atlantic Time Zones with sufficient overlap are also considered.

Benefits

  • Remote work flexibility with options that range from remote to hybrid or in-office arrangements.
  • Generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
  • Generous vacation policy with ample time away from work.
  • Customizable extended health and dental benefits.
  • Opportunity to work on engaging projects with international brands that have global impact.
  • Inclusive and safe workplace culture that values diversity and belonging.

Interested in this position?

Apply directly on the company website

Apply Now

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