Engagement Manager

2 hours, 11 minutes ago
Full-time
Mid Level
Project and Program Management
Apply Digital

Apply Digital

Apply Digital experts work with global brands like Coca Cola, Kraft Heinz, and The Very Group to thoughtfully connect strategy to execution, deliver impact for your business, and value for your customers. We are partners for change agents leading digit...

Professional Services
251-1K
Founded 2016

Description

  • Serve as the primary point of contact for clients and ensure deliverables align with business goals, KPIs, quality standards, and deadlines.
  • Translate client goals into actionable marketing objectives, roadmaps, and measurable deliverables.
  • Lead cross-functional teams including developers, strategists, designers, and QA to deliver integrated MarTech programs.
  • Oversee execution across multiple workstreams by managing scope, timelines, priorities, and dependencies.
  • Track work in project management tools and coordinate resourcing, workload balance, and on-time asset delivery.
  • Maintain visibility into team capacity and partner with Engagement Coordinators to assign work based on availability, skill set, and priority.
  • Identify delivery risks or roadblocks and proactively drive resolution with internal teams.
  • Monitor account health to ensure work stays aligned with scope, timelines, and delivery expectations.
  • Support budget awareness by flagging over-servicing or misaligned effort against agreed scope.
  • Partner with clients and internal teams to improve campaign performance through testing, insights, and optimization.

Requirements

  • 3–5 years of experience in client management, account management, or project management in a marketing, agency, or digital environment.
  • Experience managing client accounts or programs with multi-channel or complex marketing initiatives.
  • Strong project management skills with experience handling multiple projects or workstreams simultaneously.
  • Working knowledge of Iterable, Braze, Salesforce Marketing Cloud, or similar platforms.
  • Understanding of audience segmentation, personalization, A/B testing, and campaign performance analysis.
  • Strong communication and client-facing skills with the ability to build relationships and contribute to strategic discussions.
  • Highly organized, adaptable, and proactive, with the ability to thrive in a fast-paced environment.
  • Superior written communication skills, excellent email etiquette, and strong attention to detail.
  • Experience using project management tools such as Asana, Monday, Jira, or Trello.
  • Experience working cross-functionally across multiple teams and stakeholders.

Benefits

  • Remote work opportunities with flexible work arrangements, including remote, in-office, or hybrid options.
  • Generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
  • Generous vacation policy with ample time away from work for work-life balance.
  • Customizable extended health and dental benefits tailored to individual needs and priorities.
  • Access to engaging projects with international brands and global impact.
  • An inclusive, safe workplace culture where differences are celebrated and employees are welcomed and supported.

Interested in this position?

Apply directly on the company website

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