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Customer Renewals Manager

2 weeks, 6 days ago
Remote
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
AppFollow

AppFollow

AppFollow provides a comprehensive suite of tools for managing app store reviews and ratings, enabling developers to analyze user feedback, automate workflows, and enhance app visibility across multiple platforms, while also offering real-time monitori...

IT Services
51-250
Founded 2014
$7M raised
View All Jobs 2

Description

  • Own the full renewal lifecycle for a portfolio of customers, from early engagement through contract closure.
  • Initiate renewal conversations 60–90 days before contract end dates and drive timely renewals.
  • Maximize gross revenue retention and net revenue retention by identifying and converting expansion opportunities.
  • Maintain accurate renewal forecasts and pipeline visibility in Salesforce.
  • Provide weekly projections covering renewal outcomes, upsell potential, and churn risk.
  • Track customer health, engagement, usage, and other signals to inform renewal strategy.
  • Build strong relationships with customer stakeholders and clearly communicate product value and ROI.
  • Partner with Customer Success, Sales, Product, Finance, and Support to align on account strategy and growth opportunities.
  • Help build and refine the renewals process, including workflows, segmentation, CRM hygiene, and documentation.

Requirements

  • Experience in renewals, Customer Success, or a revenue-focused role such as CSM, SDR, BDR, or Account Manager.
  • Proven ability to drive retention and predictable renewals.
  • Comfort managing commercial conversations and negotiations.
  • Strong analytical and process-oriented thinking.
  • Excellent communication and stakeholder management skills.
  • Proactive, organized, and results-driven approach.
  • Ability to thrive in a fast-changing environment with a high level of ownership and accountability.
  • Experience with Salesforce and ChurnZero.
  • Familiarity with customer success platforms and data-driven workflows.
  • Fluent in English and Spanish; additional languages are a strong plus.

Benefits

  • Remote-first, full-time role.
  • Opportunity to work at a growing global SaaS company focused on customer success.
  • Collaborate with a diverse, passionate, remote-first team.
  • Direct impact on retention and customer satisfaction in a key segment.
  • Opportunity to grow your career by owning strategic programs across thousands of customers.
  • Employee stock option program.

Interested in this position?

Apply directly on the company website

Apply Now

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