AIRS Medical

AIRS Medical Inc. revolutionizes healthcare with AI-driven MRI Enhancement solutions and Blood collection aid robots, leading the way in medical imaging innovation worldwide.

Pharmaceuticals

Health Care

51-250 (90)

Founded 2018

10 open positions

Links

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EMEA - Clinical Customer Success Manager/MTRA

2 months ago

Germany

Full-time

Junior

Customer Success Manager

Customer and Technical Support

Apply Now

AIRS Medical

AIRS Medical Inc. revolutionizes healthcare with AI-driven MRI Enhancement solutions and Blood collection aid robots, leading the way in medical imaging innovation worldwide.

Pharmaceuticals

51-250

Founded 2018

View All Jobs 10

Description

Serve as a trusted advisor to customers and drive business value through SwiftMR adoption.
Install and configure the MRI enhancement solution at new customer sites.
Optimize MRI scan parameters and integrate the solution with customers' IT infrastructure.
Provide comprehensive product training to ensure optimal customer outcomes and satisfaction.
Address and resolve customer inquiries related to product performance, image quality, and usage.
Educate channel partners on product installation, MRI scan parameter setup, and best practices.
Work with the Head of Customer Success and Business Development Managers to align sales priorities and drive renewals.
Implement customer success strategies in collaboration with internal teams.
Coordinate with the Product Operations team in Seoul on new version training, rollout timelines, escalations, and feature requests.

Requirements

BA/BS degree, radiographer qualification, or equivalent professional experience.
2+ years of experience as an MRI Application Specialist or Engineer.
Experience with MRI protocol optimization, preferably in a clinical setting.
Proven ability to troubleshoot and resolve complex technical issues related to MRI image quality.
Interest in IT and willingness to learn network and software troubleshooting.
Strong verbal and written communication skills in English.
German language proficiency is a significant advantage.
Demonstrated responsibility and proactiveness in handling urgent customer inquiries and collaborating with team members.
Passion for staying updated on new technologies and using that knowledge to deliver customer value.
Open-minded, creative, and adaptable to an innovative scale-up environment.
Availability to travel primarily within the DACH region, with occasional travel to other EMEA locations and South Korea.

Benefits

Full-time position under EOR.
Work from home with occasional business travel.
Paid time off: 30 days.
Onboarding gifts and home office supplies.
Training and development support.

Interested in this position?

Apply directly on the company website

Apply Now

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