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EMEA - Clinical Customer Success Manager/MTRA

2 weeks, 2 days ago
Germany
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
AIRS Medical

AIRS Medical

AIRS Medical Inc. revolutionizes healthcare with AI-driven MRI Enhancement solutions and Blood collection aid robots, leading the way in medical imaging innovation worldwide.

Pharmaceuticals
51-250
Founded 2018
View All Jobs 12

Description

  • Serve as a trusted advisor to customers and drive business value through SwiftMR adoption.
  • Install and configure the MRI enhancement solution at new customer sites.
  • Optimize MRI scan parameters and integrate the solution with customers' IT infrastructure.
  • Provide comprehensive product training to ensure optimal customer outcomes and satisfaction.
  • Address and resolve customer inquiries related to product performance, image quality, and usage.
  • Educate channel partners on product installation, MRI scan parameter setup, and best practices.
  • Work with the Head of Customer Success and Business Development Managers to align sales priorities and drive renewals.
  • Implement customer success strategies in collaboration with internal teams.
  • Coordinate with the Product Operations team in Seoul on new version training, rollout timelines, escalations, and feature requests.

Requirements

  • BA/BS degree, radiographer qualification, or equivalent professional experience.
  • 2+ years of experience as an MRI Application Specialist or Engineer.
  • Experience with MRI protocol optimization, preferably in a clinical setting.
  • Proven ability to troubleshoot and resolve complex technical issues related to MRI image quality.
  • Interest in IT and willingness to learn network and software troubleshooting.
  • Strong verbal and written communication skills in English.
  • German language proficiency is a significant advantage.
  • Demonstrated responsibility and proactiveness in handling urgent customer inquiries and collaborating with team members.
  • Passion for staying updated on new technologies and using that knowledge to deliver customer value.
  • Open-minded, creative, and adaptable to an innovative scale-up environment.
  • Availability to travel primarily within the DACH region, with occasional travel to other EMEA locations and South Korea.

Benefits

  • Full-time position under EOR.
  • Work from home with occasional business travel.
  • Paid time off: 30 days.
  • Onboarding gifts and home office supplies.
  • Training and development support.

Interested in this position?

Apply directly on the company website

Apply Now

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