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Senior Analyst, Services Operations (Partnerships)

2 months, 4 weeks ago
United States
Full-time
Senior
Operations Analyst
Data Science and Analytics
SQL
Apply Now
Angi

Angi

Angi, formerly known as Angie's List, is a comprehensive platform connecting homeowners with vetted professionals for a wide range of home services. From handyperson and landscaping to plumbing, electrical, remodeling, and roofing, Angi offers fair pri...

Professional Services
1K-5K
Founded 1995
View All Jobs 95

Description

  • Design and implement high-impact operational initiatives that improve service quality, efficiency, and customer satisfaction across retail partnerships.
  • Lead end-to-end development of complex service programs, including multi-provider coordination and pilot testing.
  • Run pilot programs to determine optimal pricing structures and delivery timelines for new services.
  • Oversee the launch and national expansion of new service offerings while balancing growth, profitability, and customer experience.
  • Develop and continuously improve BPO-led workflows and standard operating procedures to strengthen pro-to-job matching and network efficiency.
  • Serve as the primary operational lead for Retail Growth Managers and support resolution of partner issues and ad hoc business needs.
  • Analyze service professional and customer behavior to identify operational levers and growth opportunities.
  • Translate complex operational challenges into data-backed strategies that improve marketplace health, revenue, and execution.

Requirements

  • 2+ years of professional experience in investment banking, management consulting, or a comparable fast-paced tech environment.
  • Strong quantitative aptitude with expert-level Excel skills.
  • SQL proficiency preferred.
  • Experience synthesizing data from multiple sources to generate strategic business insights.
  • Excellent written and verbal communication skills.
  • Strong PowerPoint skills.
  • Demonstrated project management ability and experience navigating cross-functional stakeholder relationships.
  • Ability to work independently, stay resourceful, and manage competing priorities.
  • Meticulous attention to detail and commitment to rigorous quality assurance.
  • Comfort using AI tools to accelerate analytical work.
  • Interest in home services, marketplaces, and product-centric organizations.
  • Must be located in an Eastern or Central time zone to align with team working hours.

Benefits

  • Salary range of $80,000 to $120,000, commensurate with experience, performance, and cost of living.
  • Eligible for a competitive year-end performance bonus and equity package.
  • Full medical, dental, and vision coverage.
  • Flexible vacation policy.
  • Retirement plan with company match (401(k)).
  • Pet discount plans.
  • Remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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