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Senior Analyst, Services Operations (Partnerships)

2 months, 3 weeks ago
United States
Full-time
Senior
Operations Analyst
Data Science and Analytics
SQL
Apply Now
Angi

Angi

Angi, formerly known as Angie's List, is a comprehensive platform connecting homeowners with vetted professionals for a wide range of home services. From handyperson and landscaping to plumbing, electrical, remodeling, and roofing, Angi offers fair pri...

Professional Services
1K-5K
Founded 1995
View All Jobs 95

Description

  • Design and implement high-impact operational initiatives to improve service quality, efficiency, and customer satisfaction across retail partnerships.
  • Lead end-to-end development of complex service programs, including multi-provider coordination.
  • Run pilot programs to determine optimal pricing structures and delivery timelines.
  • Oversee the launch and national expansion of new service offerings while balancing growth, profitability, and customer experience.
  • Develop and continuously improve BPO-led workflows and Standard Operating Procedures to strengthen pro-to-job matching and network efficiency.
  • Serve as the primary operational lead for Retail Growth Managers and support resolution of partner issues and ad hoc business needs.
  • Analyze service professional and customer behavior to identify operational levers for efficiency and scale.
  • Synthesize operational data into strategic recommendations that improve revenue and marketplace health.
  • Collaborate cross-functionally across customer care, strategy, operations, and partner teams to execute initiatives.

Requirements

  • 2+ years of professional experience in investment banking, management consulting, or a comparable fast-paced tech environment.
  • Strong quantitative aptitude with expert-level Excel skills.
  • SQL proficiency preferred.
  • Proven ability to synthesize data from multiple sources into strategic business insights.
  • Strong written and verbal communication skills, with PowerPoint expertise.
  • Experience managing projects and cross-functional stakeholder relationships while balancing competing priorities.
  • Self-motivated, resourceful, and able to execute independently.
  • Meticulous attention to detail and a commitment to rigorous quality assurance.
  • Competency using AI tools to accelerate analytical processes.
  • Genuine interest in home services, marketplaces, and product-centric organizations.
  • Applicants must be located in the Eastern or Central time zones to align with team working hours.
  • Experience in a remote work environment is relevant, as this is a remote position.

Benefits

  • Salary range of $80,000 to $120,000, commensurate with experience and performance.
  • Eligible for a competitive year-end performance bonus and equity package.
  • Full medical, dental, and vision coverage.
  • Flexible vacation policy.
  • Retirement plan with company match (401(k)).
  • Pet discount plans.

Interested in this position?

Apply directly on the company website

Apply Now

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