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Client Experience Team Lead, Strategic Partnerships and Integrations

3 weeks ago
United States
Full-time
Lead
Customer Success Manager
Project and Program Management
Blockchain
Apply Now
Anchorage Digital

Anchorage Digital

Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the only federally chartered crypto bank in the US, as well as Anchorage Digital Singapore, which offers e...

Capital Markets
251-1K
Founded 2017
$487M raised
View All Jobs 72

Description

  • Manage day-to-day client servicing and inquiry support for strategic integration partners.
  • Develop deep operational understanding of how partners use Anchorage Digital products, services, and API integrations.
  • Lead cross-functional teams to drive strategic initiatives, build consensus, and meet internal and external deadlines.
  • Act as the lead point of contact for high-priority partner escalations and coordinate cross-organizational resolution.
  • Partner with GTM, operations, and technical teams to design and improve support processes and procedures.
  • Apply expertise across institutional and retail crypto markets to anticipate client needs and advocate for product and service enhancements.
  • Support the design and execution of governance and quality controls for partner-driven external processes.
  • Maintain a book of work for strategic integration clients and prioritize technical requests and feature enhancements.
  • Work with compliance, legal, and operations teams to support evolving service models and new business ventures.
  • Manage, develop, and mentor CXM team members and create growth roadmaps for the segment.

Requirements

  • Experience leading client servicing, relationship management, or operations teams in a financial services or crypto environment.
  • Strong familiarity with API architecture and comfort partnering with technical teams on troubleshooting and incident diagnosis.
  • Deep understanding of blockchain technology and its impact on retail and institutional use cases.
  • Experience working within regulatory frameworks and applying policies and procedures to resolve complex issues.
  • Knowledge of institutional and retail market participants such as liquidity providers, exchanges, agency desks, custodians, and prime brokers.
  • Demonstrated experience in traditional financial services.
  • Ability to lead cross-functional initiatives and manage multiple stakeholders across internal and external teams.
  • Comfort navigating ambiguity, translating complexity, and influencing priorities using data-driven insights.
  • Preferred: experience with DeFi and broader crypto ecosystem participants.
  • Preferred: experience building or scaling white-glove support models for strategic partners.

Benefits

  • Remote full-time work arrangement.
  • Opportunity to work at a federally chartered crypto bank and leading digital asset platform.
  • Exposure to strategic partnerships and integration-based ventures in a fast-growing institutional crypto business.
  • Work with cross-functional teams across product, operations, compliance, legal, and sales.
  • Inclusive and welcoming workplace culture.
  • Equal opportunity employment commitments and consideration of qualified applicants regardless of criminal history.
  • Access to a mission-driven environment focused on building the future of finance.

Interested in this position?

Apply directly on the company website

Apply Now

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