Service Operations Manager

1 month ago
Full-time
Mid Level
Project and Program Management
Anaplan

Anaplan

Anaplan provides a connected planning platform for finance, supply chain, and sales strategies, enabling large organizations to make informed plans, drive effective decision-making, and transform planning processes.

Internet Software & Services
1K-5K
Founded 2006

Description

  • Set up and modify active projects in Workday and Anaplan based on opportunities.
  • Monitor the Professional Services Operations inbox and respond to inquiries.
  • Ensure presales-to-postsales handoffs are completed and report missing handoffs.
  • Facilitate project closeout by tracking go-lives, collecting key learnings, and updating the skills matrix.
  • Prepare weekly flash reports on utilization, billing, bookings, and trend analysis for leadership.
  • Run the month-end close process in Workday, including finalizing hours and approvals.
  • Monitor weekly hours, project statuses, and budgets, and follow up on anomalies or missing information.
  • Run compliance reports and coordinate with project managers on closures, extensions, and updates.
  • Send weekly and monthly timesheet reminders to resources and regional team leads.
  • Identify opportunities to automate processes and use approved AI tools to streamline work.

Requirements

  • Experience with SFDC and Workday systems.
  • Exceptional attention to detail and commitment to data accuracy and compliance reporting.
  • Proactive problem-solving approach with the ability to take initiative.
  • Process-oriented mindset focused on improving operational workflows.
  • Strong organizational and time management skills to manage competing deadlines.
  • Clear written and verbal communication skills for collaboration with stakeholders.
  • Strong sense of ownership and accountability from start to finish.
  • Ability to work independently and across a different time zone from the leader.
  • Analytical mindset to interpret data, monitor budgets, and identify improvements.
  • Ability to work flexible hours to support global projects across AMER, EMEA, and APAC.

Benefits

  • Remote work from Manila.
  • Flexible hours to accommodate global time zones.
  • Opportunity to work on global projects across AMER, EMEA, and APAC.
  • Inclusive DEIB-focused workplace that values authenticity and belonging.
  • Reasonable accommodations for candidates and employees with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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