Service Operations Manager

1 month, 1 week ago
Full-time
Mid Level
Project and Program Management
Anaplan

Anaplan

Anaplan provides a connected planning platform for finance, supply chain, and sales strategies, enabling large organizations to make informed plans, drive effective decision-making, and transform planning processes.

Internet Software & Services
1K-5K
Founded 2006

Description

  • Set up and modify active projects in Workday and Anaplan based on opportunities.
  • Monitor the Professional Services Operations inbox and respond to inquiries.
  • Ensure presales-to-postsales handoffs are completed and report missing handoffs.
  • Facilitate project closeout by tracking go-lives, collecting key learnings, and updating the skills matrix.
  • Prepare weekly flash reports on utilization, billing, bookings, and trend analysis for leadership.
  • Run the month-end close process in Workday, including finalizing hours and approvals.
  • Monitor weekly hours, project statuses, and budgets, and follow up on anomalies or missing information.
  • Run compliance reports and coordinate with project managers on closures, extensions, and updates.
  • Send weekly and monthly timesheet reminders to resources and regional team leads.
  • Identify opportunities to automate processes and use approved AI tools to streamline work.

Requirements

  • Experience with SFDC and Workday systems.
  • Exceptional attention to detail and commitment to data accuracy and compliance reporting.
  • Proactive problem-solving approach with the ability to take initiative.
  • Process-oriented mindset focused on improving operational workflows.
  • Strong organizational and time management skills to manage competing deadlines.
  • Clear written and verbal communication skills for collaboration with stakeholders.
  • Strong sense of ownership and accountability from start to finish.
  • Ability to work independently and across a different time zone from the leader.
  • Analytical mindset to interpret data, monitor budgets, and identify improvements.
  • Ability to work flexible hours to support global projects across AMER, EMEA, and APAC.

Benefits

  • Remote work from Manila.
  • Flexible hours to accommodate global time zones.
  • Opportunity to work on global projects across AMER, EMEA, and APAC.
  • Inclusive DEIB-focused workplace that values authenticity and belonging.
  • Reasonable accommodations for candidates and employees with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Head of Africa Operations/ Africa COO

Skyline Eco-Adventures 11-50 Hotels, Restaurants & Leisure

Zipline is seeking a Head of Africa Operations / Africa COO to lead and scale its multi-country drone delivery network, launch new markets, and ensure reliable healthcare and essential-goods logistics across Africa.

9 hours, 55 minutes ago

Call Centre Manager

Remote Call Centre Manager for an automotive and vehicle insurance operation, responsible for leading customer care and end-to-end claims workflows to deliver fast, accurate, and consistent service.

11 hours, 10 minutes ago

Sr. Placement Executive - Transportation

Signers National is seeking a placement professional to support insurance placement operations, carrier relationships, market analysis, and team development across its brokerage platform.

11 hours, 10 minutes ago

Head of AI Safety

Moonshot 51-250 Diversified Consumer Services

Moonshot is hiring a Head of AI Safety to lead its applied AI safety portfolio, advising frontier AI companies, governments, and regulators on evaluating and reducing risks involving violence, extremism, child safety, mental health, and online harms.

11 hours, 10 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers