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Order Processing Analyst

3 weeks, 1 day ago
India
Full-time
Junior
Customer Support
Customer and Technical Support
CRM Salesforce
Apply Now
AlphaSense

AlphaSense

AlphaSense develops an artificial intelligence-based search platform that enables investment and corporate professionals to quickly access and analyze extensive financial data and market insights from over 500 million documents, enhancing decision-maki...

Internet Software & Services
251-1K
Founded 2011
$770M raised
View All Jobs 19

Description

  • Process new and renewal orders end to end.
  • Validate opportunity and contract information and resolve discrepancies.
  • Activate client access and support downstream invoicing and order fulfillment steps.
  • Work with Sales Operations, Content Authorization, Legal, Finance, and other internal teams to execute the order lifecycle process.
  • Track communication in the CRM for transparency and auditability.
  • Resolve customer queries, complaints, and concerns.
  • Support departmental and special projects as assigned.
  • Suggest process and system improvements to increase efficiency.
  • Provide updates and information to sales teams.
  • Support customer satisfaction by delivering timely and accurate service.

Requirements

  • Experience supporting customers through an email ticketing system, chat, and/or phone calls.
  • Exceptional organizational skills and strong attention to detail.
  • Ability to execute tactically and communicate effectively in writing.
  • Strong analytical, critical thinking, and problem-solving skills.
  • Ability to build strong cross-functional working relationships and work well in a team.
  • Proficiency in Microsoft Office Suite, especially Excel.
  • Salesforce or other CRM tool experience is a plus.
  • Experience in a high-change, rapidly growing business is a plus.
  • Ability to learn quickly and absorb information to make connections and improve productivity.
  • Experience providing training sessions to new employees is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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