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IT Support Analyst II

1 hour, 41 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996
View All Jobs 103

Description

  • Troubleshoot and resolve advanced operating system, networking, and identity issues.
  • Act as an escalation point for Level 1 IT support analysts.
  • Investigate recurring incidents, identify root causes, and implement lasting fixes.
  • Create and maintain knowledge base articles for new or unique issues.
  • Improve ticket deflection through self-service resources and better documentation.
  • Contribute to automation efforts that streamline repetitive IT tasks.
  • Monitor support queue trends and proactively escalate signs of broader service degradation.
  • Guide, support, and mentor Level 1 analysts on complex technical issues.
  • Assist with onboarding and peer coaching for newer team members.
  • Lead small IT projects such as device refreshes or office setups.

Requirements

  • Proven experience in an IT Support or Help Desk role handling complex technical issues.
  • Deep knowledge of operating systems, networking fundamentals, and identity management.
  • Ability to work independently, manage time effectively, and make judgment calls within defined IT standards.
  • Strong problem-solving skills with a focus on root-cause analysis.
  • Strong written and verbal communication skills for documentation and peer mentoring.
  • Experience leading small IT projects such as office setups or device life cycle management is preferred.
  • Familiarity with enterprise tools such as Okta, Google Workspace, Kandji, or Microsoft Intune is preferred.
  • Scripting or automation experience is preferred.

Benefits

  • Base salary range of $60,000 to $75,000 USD.
  • May also be offered equity.
  • Generous benefits program.

Interested in this position?

Apply directly on the company website

Apply Now

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