Member Support Specialist — Bilingual Spanish/English (Remote, Mexico or Latin America)

4 months, 3 weeks ago
Full-time
Senior
Customer and Technical Support
Vitable Health

Vitable Health

Vitable Health provides smart employee health benefits with affordable primary, mental health, and chronic care through virtual and in-home visits, free prescriptions, labs, and $0 copay. Their innovative approach aims to increase healthcare access and...

Health Care Providers & Services
11-50
Founded 2020
$9M raised

Description

  • Own the member experience from first contact through resolution across phone, email, chat, and SMS.
  • Resolve questions about appointments, prescriptions, lab work, ICHRA/HRA benefits, and plan details.
  • Triage and prioritize member needs in real time, including high-impact issues that require urgency and sound judgment.
  • Identify when members need services outside Vitable’s scope and connect them to appropriate external resources.
  • Conduct proactive outreach to educate members and increase activation and engagement.
  • Identify workflow gaps and partner with leadership to improve processes and tooling.

Requirements

  • 5+ years of experience in customer support, member services, or healthcare operations.
  • Fluent in Spanish and English, both written and spoken, required.
  • Ability to handle high-volume, high-stakes member interactions with consistency and care.
  • Experience with healthcare benefits, ICHRA, HRA, or insurance enrollment is a strong plus.
  • Familiarity with ticketing and support tools such as Zendesk or similar.
  • Based in Mexico or Latin America, required.

Interested in this position?

Apply directly on the company website

Apply Now

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