Member Support Specialist — Bilingual Spanish/English (Remote, Mexico or Latin America)

1 month ago
Full-time
Senior
Customer and Technical Support
Vitable Health

Vitable Health

Vitable Health provides smart employee health benefits with affordable primary, mental health, and chronic care through virtual and in-home visits, free prescriptions, labs, and $0 copay. Their innovative approach aims to increase healthcare access and...

Health Care Providers & Services
11-50
Founded 2020
$9M raised

Description

  • Own the member experience from first contact through resolution across phone, email, chat, and SMS.
  • Resolve questions about appointments, prescriptions, lab work, ICHRA/HRA benefits, and plan details.
  • Triage and prioritize member needs in real time, including high-impact issues that require urgency and sound judgment.
  • Identify when members need services outside Vitable’s scope and connect them to appropriate external resources.
  • Conduct proactive outreach to educate members and increase activation and engagement.
  • Identify workflow gaps and partner with leadership to improve processes and tooling.

Requirements

  • 5+ years of experience in customer support, member services, or healthcare operations.
  • Fluent in Spanish and English, both written and spoken, required.
  • Ability to handle high-volume, high-stakes member interactions with consistency and care.
  • Experience with healthcare benefits, ICHRA, HRA, or insurance enrollment is a strong plus.
  • Familiarity with ticketing and support tools such as Zendesk or similar.
  • Based in Mexico or Latin America, required.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Luxury Travel Specialist – Work From Anywhere

Aisle and Abroad Travel & Tourism

Deidre is hiring a remote Luxury Travel Specialist to coordinate upscale travel arrangements and deliver a seamless, high-end client experience from anywhere in New York.

15 minutes ago

Remote Customer Support Advisor | Entry Level

Aisle and Abroad Travel & Tourism

Deidre is hiring a remote, entry-level Customer Support Advisor to manage client communications, coordinate service requests, and keep support interactions organized and responsive.

46 minutes ago

Cruise Travel Representative | Remote Position

Aisle and Abroad Travel & Tourism

Aisle & Abroad is hiring a remote Cruise Travel Representative to coordinate client communication, scheduling, and planning support for cruise-based travel experiences.

55 minutes ago

Customer Service Delivery Driver

Carvana 10K-50K Automotive

Carvana is hiring Customer Advocates to deliver vehicles and support the car-buying experience for customers, with a focus on safe transport, customer paperwork, and day-to-day field operations.

1 hour, 39 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers