Member Support Specialist — Bilingual Spanish/English (Remote, Mexico or Latin America)

2 months, 1 week ago
Full-time
Senior
Customer and Technical Support
Vitable Health

Vitable Health

Vitable Health provides smart employee health benefits with affordable primary, mental health, and chronic care through virtual and in-home visits, free prescriptions, labs, and $0 copay. Their innovative approach aims to increase healthcare access and...

Health Care Providers & Services
11-50
Founded 2020
$9M raised

Description

  • Own the member experience from first contact through resolution across phone, email, chat, and SMS.
  • Resolve questions about appointments, prescriptions, lab work, ICHRA/HRA benefits, and plan details.
  • Triage and prioritize member needs in real time, including high-impact issues that require urgency and sound judgment.
  • Identify when members need services outside Vitable’s scope and connect them to appropriate external resources.
  • Conduct proactive outreach to educate members and increase activation and engagement.
  • Identify workflow gaps and partner with leadership to improve processes and tooling.

Requirements

  • 5+ years of experience in customer support, member services, or healthcare operations.
  • Fluent in Spanish and English, both written and spoken, required.
  • Ability to handle high-volume, high-stakes member interactions with consistency and care.
  • Experience with healthcare benefits, ICHRA, HRA, or insurance enrollment is a strong plus.
  • Familiarity with ticketing and support tools such as Zendesk or similar.
  • Based in Mexico or Latin America, required.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Spanish Customer Care for Lifestyle Appliances | Paid Relocation to Greece

Mercier Consultancy Professional Services

Mercier Consultancy is hiring a Spanish Customer Care Representative to support Spanish-speaking customers in Greece, with a fully paid relocation package for candidates ready to live and work abroad.

15 hours, 31 minutes ago

Customer Service Representative

Pavago IT Services

Pavago is hiring a remote Customer Service Representative for a growing U.S.-based client to provide frontline support across phone, email, chat, and ticketing channels.

E-commerce
15 hours, 31 minutes ago

Patient & Family Advisor

InStride Health 51-250 Health Care Providers & Services

InStride Health is hiring a full-time Patient and Family Advisor to be the first point of contact for families seeking pediatric anxiety and OCD care and to help them navigate access, insurance, and onboarding.

CRM HIPAA Salesforce Zoho CRM
15 hours, 46 minutes ago

Danish Speaking Customer Care for Online Marketplace (Remote) | Live in Greece

Mercier Consultancy Professional Services

Mercier Consultancy is hiring a Danish Speaking Customer Representative to support a client in Greece, with a fully paid relocation package and the opportunity to build a career in customer service abroad.

15 hours, 46 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers