Entitlements Analyst

1 hour, 37 minutes ago
Full-time
Junior
Customer and Technical Support
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996

Description

  • Process Content Authorization requests submitted by sales teams according to SOPs.
  • Collaborate with sales teams, broker partners, and customers to gather required information and resolve issues.
  • Track the status and progress of submitted Content Authorization requests.
  • Record communication in the CRM to ensure transparency and auditability of casework.
  • Respond to customer queries and concerns in a professional and timely manner.
  • Support global sales teams with content authorization requests and provide a strong customer experience.
  • Improve customer satisfaction by delivering accurate, timely, and high-quality service.
  • Suggest process and system enhancements to improve efficiency.
  • Assist with special projects as assigned.
  • Provide training sessions to new employees when needed.

Requirements

  • Experience supporting customers through an email ticketing system, chat, and/or phone calls.
  • Exceptional organizational skills and strong attention to detail.
  • Ability to provide comprehensive updates to sales teams.
  • Strong written communication skills and the ability to act tactically.
  • Desire to learn quickly, absorb information, and make connections to drive productivity.
  • Strong analytical, critical thinking, and problem-solving abilities.
  • Team-oriented with the ability to build strong cross-functional working relationships.
  • Proficiency in Microsoft Office Suite, especially Excel.
  • Salesforce or other CRM tool experience is a plus.

Benefits

  • Join a high-growth, award-winning company with rapidly expanding international adoption.
  • Work on a global team supporting a widely trusted enterprise platform.
  • Opportunity to contribute to a mission-driven AI and market intelligence product.
  • Equal opportunity employer committed to an inclusive and respectful workplace.
  • Reasonable accommodations provided for qualified employees with protected disabilities, as required by law.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Regulatory and Start Up Specialist

Precision For Medicine 1K-5K Pharmaceuticals

Precision for Medicine is hiring a Regulatory and Start Up Specialist to support country and site activation for clinical trials by managing regulatory submissions, approvals, and start-up deliverables.

7 minutes ago

Support Administration Specialist

Backblaze 251-1K IT Services

Backblaze is hiring a Support Administration Specialist to handle customer account administration, billing and activation issues, and initial technical triage for its cloud storage customers.

7 minutes ago

Generator Technician

Pearce Services 1K-5K Construction & Engineering

Pearce is hiring a Generator Technician to service and repair commercial generators on cell tower sites across your region for its telecom infrastructure operations.

7 minutes ago

Manufacturing Engineer II, Machining

Relativity Space 251-1K Aerospace & Defense

Relativity Space is hiring a manufacturing engineer to own machining operations and process development for Terran R primary structures, helping turn rocket designs into scalable production reality.

Machine Learning
7 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers