Support Administration Specialist

1 hour, 46 minutes ago
Junior
Customer and Technical Support
Backblaze

Backblaze

Backblaze is a pioneer in robust, scalable low-cost cloud backup and storage services, offering enterprise hot storage, low-cost backup and archive solutions. With the easiest way to back up all files, Backblaze provides unlimited, unthrottled, and unc...

IT Services
251-1K
Founded 2007

Description

  • Provide customer support through chat and ticketing systems for account-related issues.
  • Handle billing adjustments, cancellations, and refunds.
  • Guide customers through product activation and licensing.
  • Manage and update customer personal account information.
  • Instruct customers on using product features within the web interface and client.
  • Support customers with security configurations and general account health.
  • Triage technical issues and escalate them to the appropriate technical team.

Requirements

  • 1-2 years of experience in a customer-facing support role.
  • Familiarity with Zendesk or a similar customer ticketing system.
  • Strong verbal and written communication skills for phone, email, and chat.
  • Ability to quickly learn new systems and product information.
  • High attention to detail.
  • Basic troubleshooting knowledge, including web browser navigation and clearing cookies.
  • Understanding of application installation and uninstallation processes.
  • Experience working with both Mac and Windows operating systems.

Interested in this position?

Apply directly on the company website

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