Analyst, Customer & Product Support

1 hour, 48 minutes ago
Junior
Product Management
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996

Description

  • Act as the first line of support and advocate for customers globally.
  • Deliver timely responses and effective resolution of customer queries and issues.
  • Guide customers through product features and functionality to help them maximize value from the platform.
  • Investigate, diagnose, troubleshoot, and resolve support requests submitted by email.
  • Escalate tickets to the appropriate teams when needed while maintaining ownership of the customer relationship.
  • Provide regular updates to customers and confirm resolution of their issues.
  • Collaborate with technical and non-technical stakeholders across global teams.
  • Become an expert on the BamSEC product by continuously learning new features and closing knowledge gaps.
  • Contribute to knowledge base articles, tutorials, and other support documentation.
  • Assist with special projects as assigned.

Requirements

  • 1-2 years of experience in a client or product support role.
  • Strong communication skills with the ability to explain complex issues simply.
  • Strong analytical, critical thinking, and problem-solving abilities.
  • Customer-first mindset and comfort working through complex problems.
  • Ability to work effectively in a team and build cross-functional relationships.
  • Curious, proactive, and adaptable with a continuous improvement mindset.
  • Strong attention to detail, effective time management, and the ability to prioritize under pressure.
  • Interest in systems, technology, and software applications.
  • Ability to learn technical knowledge on the job.
  • Integrity and high ethical standards.

Interested in this position?

Apply directly on the company website

Apply Now

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