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Account Manager, Corporate

3 weeks, 5 days ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
Apply Now
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996
View All Jobs 169

Description

  • Serve as the main point of contact for corporate clients on inbound questions, outbound engagement, relationship updates, and renewal discussions.
  • Develop and maintain strong relationships with users and key stakeholders to retain and grow the book of business.
  • Drive adoption of AlphaSense solutions across existing client organizations to uncover new expansion opportunities and meet revenue goals.
  • Identify revenue at risk and work to prevent churn through proactive account management.
  • Forecast retention rates and track performance against retention and growth targets.
  • Collaborate with Account Executives to identify and pursue growth opportunities within accounts.
  • Hold business reviews with key stakeholders and deliver proactive outreach with relevant updates and insights.
  • Act as a client advocate within AlphaSense and bring client feedback and value stories back to product, marketing, and sales teams.
  • Serve as an on-the-ground presence for clients through activities such as floor walks and lunch-and-learns.
  • Understand client organizations, roles, projects, and metrics to tailor communication and surface white space opportunities.

Requirements

  • US Remote role with Eastern or Central time zone preferred.
  • Experience managing and growing relationships within Fortune 1000 clients.
  • Strong business acumen and familiarity with best practices for client engagement in a SaaS environment.
  • Excellent oral, written, and presentation skills with the ability to explain complex issues simply.
  • Ability to work effectively with stakeholders ranging from analysts to C-level executives.
  • High energy, creativity, intellectual curiosity, and the ability to learn and adapt quickly.
  • Demonstrated grit, initiative, work ethic, enthusiasm, and commitment to results.
  • Experience handling internal and external relationship management and using effective processes and tactics.
  • Ability to collaborate cross-functionally with account executives and internal teams.
  • Base compensation range of $96,000 to $120,000 USD.
  • Performance-based bonus and equity may be offered.

Benefits

  • Performance-based bonus eligibility.
  • Equity compensation may be offered.
  • Generous benefits program.
  • Remote work arrangement based in the US.
  • Equal-opportunity employer committed to an inclusive work environment.
  • Reasonable accommodation for qualified employees with protected disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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