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Account Manager, Platform Innovation

1 hour, 3 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
SQL
Apply Now
DoorDash

DoorDash

DoorDash empowers small business owners by providing an affordable and convenient platform for local delivery services, primarily focusing on restaurant food delivery.

Air Freight & Logistics
10K-50K
Founded 2012
View All Jobs 59

Description

  • Own a portfolio of strategic merchant accounts and run weekly and biweekly business cadences.
  • Build trusted relationships with multi-location merchant operators and act as their primary business partner.
  • Drive measurable revenue growth through recommendations on promotions, marketing campaigns, channel optimization, and expansion strategy.
  • Monitor account health proactively and address risks early using data-driven insights.
  • Translate merchant feedback into product and engineering briefs that influence shipped work.
  • Partner cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product to coordinate merchant success.
  • Use and improve an AI-augmented operational toolkit to work efficiently and automate processes.
  • Build and shape new operating processes for a team that is still evolving.

Requirements

  • 3-5+ years of experience in strategic account management, customer success, or a related customer-facing role at a B2B company.
  • Experience owning a book of merchant or customer accounts.
  • Restaurant or hospitality background, either as an operator or in restaurant technology.
  • Demonstrated comfort working with data, including spreadsheets at scale, dashboards, and basic SQL.
  • Clear, concise written and verbal communication skills.
  • High agency and strong ownership of outcomes, including the ability to work without a playbook.
  • Industry empathy for merchant operators and an understanding of business margins.
  • Curiosity and fluency with AI tools and comfort operating in an AI-augmented environment.
  • Comfort with ambiguity and fast-changing team and product environments.

Benefits

  • Base salary range of $102,000 to $150,000 USD.
  • 401(k) plan with employer matching.
  • 16 weeks of paid parental leave.
  • Medical, dental, and vision benefits.
  • Wellness benefits, including wellness expense reimbursement.
  • Commuter benefits match.
  • Paid time off and paid sick leave, with flexible PTO for salaried roles.
  • 11 paid holidays, disability coverage, basic life insurance, family-forming assistance, and a mental health program.

Interested in this position?

Apply directly on the company website

Apply Now

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