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Account Manager, Corporate

6 hours, 55 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
Apply Now
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996
View All Jobs 76

Description

  • Manage customer relationships and serve as the primary contact for inquiries, engagement, updates, and renewal discussions.
  • Maximize retention across an assigned book of business and identify revenue at risk to prevent churn.
  • Drive adoption of AlphaSense solutions across additional client business units and exceed revenue targets.
  • Forecast retention rates and monitor customer performance.
  • Collaborate with Account Executives to identify and pursue growth opportunities.
  • Develop deep knowledge of client organizations, stakeholders, projects, and performance metrics to identify whitespace and tailor messaging.
  • Cultivate relationships with users and key stakeholders through business reviews, proactive outreach, floor walks, and lunch-and-learns.
  • Advocate for both AlphaSense and its clients, sharing customer feedback, value stories, and product insights with internal teams.

Requirements

  • Demonstrated success developing, managing, and growing relationships within Fortune 1000 clients.
  • Experience with client engagement and relationship management in a SaaS environment.
  • Strong business acumen and understanding of effective client-management processes and tactics.
  • Exceptional oral, written, and presentation communication skills, including the ability to explain complex issues simply.
  • Ability to engage effectively with audiences ranging from analysts to C-level executives.
  • Intellectual curiosity, adaptability, creativity, initiative, and a results-oriented work ethic.
  • Ability to collaborate effectively with Account Executives and cross-functional product, marketing, and sales teams.
  • Availability to work remotely in the United States; Eastern or Central time zones preferred.

Benefits

  • Base compensation of $96,000–$120,000 USD.
  • Performance-based bonus opportunity.
  • Equity opportunity.
  • Generous benefits program.
  • US-remote work arrangement.
  • Equal-opportunity workplace with reasonable accommodations for qualified employees.

Interested in this position?

Apply directly on the company website

Apply Now

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