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Customer Success Manager - LATAM

11 hours, 42 minutes ago
Latin America
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Alpaca

Alpaca

Alpaca is a developer-first API for stock and crypto trading, offering easy-to-use APIs for building apps and trading algorithms.

Capital Markets
51-250
Founded 2015
$87M raised
View All Jobs 42

Description

  • Act as the primary contact for B2B and enterprise customers throughout the customer lifecycle.
  • Own the full customer lifecycle post-signature, including onboarding, activation, expansion, and renewal.
  • Ensure customer satisfaction, retention, and overall success.
  • Manage customer escalations internally and externally with a focus on empathy.
  • Maintain regular contact with customers to understand priorities, track progress toward key results, and mitigate risks.
  • Forecast growth with partners and monitor progress toward shared goals.
  • Drive adoption of Alpaca's new and existing features among live partners.
  • Represent partners internally across Marketing, Product, Operations, Sales, and the Broker-Dealer team.
  • Deliver QBRs and executive reports that align customer goals with platform outcomes.
  • Collaborate cross-functionally to champion partner needs and influence roadmap priorities.

Requirements

  • 4–6 years of experience in a customer success role managing customer relationships.
  • Comfortable working US hours (ET) in a remote setup.
  • Experience with key technology concepts such as SaaS and APIs.
  • FinTech experience, especially within the broker-dealer business.
  • Experience working with both large and small companies.
  • Ability to work remotely and independently while self-managing time and obligations.
  • Flexibility to jump in where needed to support Alpaca's growth.
  • Strong interest in Alpaca's mission to expand financial services access globally.
  • Desire to learn.
  • Startup mindset suited to a fast-paced, high-growth environment (preferred).
  • Experience working with international B2B clients (preferred).

Benefits

  • Competitive salary with stock options.
  • Health benefits.
  • One-time USD $500 home-office setup stipend.
  • Monthly USD $150 stipend via Brex Card.

Interested in this position?

Apply directly on the company website

Apply Now

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