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Technical Account Manager (crypto)

1 month, 3 weeks ago
Czech Republic, Greece, Romania, Slovakia, Indonesia, Kyrgyzstan
Full-time
Junior
Technical Account Manager
Customer and Technical Support
Bitcoin Blockchain Confluence CRM Ethereum JIRA Salesforce
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Alex Staff Agency

Alex Staff Agency

Alex Staff Agency is a prominent player in the international IT recruitment market, providing staffing and recruiting services for large technical companies worldwide. With a team of highly experienced professional recruiters from various countries and...

Professional Services
11-50
Founded 2018
View All Jobs 26

Description

  • Manage day-to-day communication with existing merchants.
  • Act as the primary technical point of contact during integration, onboarding, and post-launch support.
  • Assist merchants with API integrations, webhooks, payment flows, wallet setup, and troubleshooting.
  • Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations.
  • Monitor client activity, identify issues proactively, triage and escalate when needed.
  • Maintain accurate documentation, integration notes, and CRM updates.
  • Provide clear explanations of payment flows, settlement logic, blockchain specifics, KYC/KYB, and operational processes to merchants.
  • Own merchant success by prioritizing tasks, working independently, and driving issue resolution to completion.

Requirements

  • 2+ years of B2B experience in crypto.
  • Fluent English and Russian (both written and spoken).
  • Solid understanding of payment flows, deposits/withdrawals, and settlement logic.
  • Knowledge of KYC/KYB and compliance requirements.
  • Experience working with APIs, webhooks, dashboards, or integrations (technical literacy; not a developer role).
  • Experience using merchant support tools such as CRM systems, Slack/Telegram chats, ticketing systems, Salesforce, Jira/Confluence.
  • Strong communication, problem-solving, and prioritization skills, with the ability to work independently and take full ownership of merchant success.
  • Preferred: experience in crypto payments or blockchain networks (TRON, ETH, BTC).
  • Preferred: understanding of conversion flows, crypto/fiat rates, and operational risk.
  • Preferred: experience working with high-risk industries (iGaming, Forex).

Interested in this position?

Apply directly on the company website

Apply Now

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