Supervisor, Patient Solutions (ACCESS), Remote

1 day ago
Full-time
Mid Level
Customer and Technical Support
Aledade

Aledade

Aledade collaborates with independent practices, health centers, and clinics to establish and manage Accountable Care Organizations (ACOs) that prioritize primary care, enabling physicians to enhance patient care while maintaining their independence in...

Health Care Providers & Services
1K-5K
Founded 2014
$686M raised

Description

  • Direct daily inbound and outbound outreach workflows to support patient engagement and care management.
  • Monitor productivity, documentation accuracy, escalations, and team KPIs, including enrollment, contact, conversion, and abandonment rates.
  • Oversee enrollment, onboarding, and care management queues while resolving complex operational escalations.
  • Identify workflow bottlenecks and implement data-driven process improvements.
  • Lead, coach, and mentor a remote team of Outreach Specialists and Coordinators.
  • Conduct 1:1 meetings, performance reviews, development planning, and training coordination.
  • Partner with stakeholders and medical practices to remove care barriers and resolve administrative issues.
  • Support testing, iteration, and scaling of workflows for the CMS ACCESS model and AI engagement platform.
  • Report performance outcomes, operational risks, and workflow updates to leadership.
  • Lead or support special operational initiatives as the program evolves.

Requirements

  • High school diploma required.
  • 3+ years of supervisory experience in patient outreach, customer service, or call center operations.
  • Strong verbal and written communication skills.
  • Experience with call center platforms and telephony systems.
  • Ability to adapt and perform effectively in a fast-paced, evolving environment.
  • Strong cross-functional collaboration skills and ability to translate KPI data into operational improvements.
  • Availability for shifts aligned with Eastern Time, including occasional evenings and Saturdays.
  • Bachelor’s degree in Healthcare, Business Administration, or a related field preferred.
  • Experience with agentic AI platforms, AI-driven engagement tools, or AI-enabled patient care workflows preferred.
  • Experience with athenaOne or other EHRs, intake/RPM tools, omnichannel communications, and medical billing/CPT coding workflows preferred.
  • Familiarity with value-based care, CMS Innovation Center programs, or chronic care management preferred.
  • Experience supervising teams that combine operational and clinical employees preferred.
  • Ability to work prolonged periods at a desk and on a computer.
  • Available to work remotely from anywhere in the United States.

Benefits

  • Remote work and flexible schedules for eligible roles.
  • Health, dental, and vision insurance paid up to 80%.
  • 21 days of PTO in the first year, plus 11 paid holidays and two paid volunteer days.
  • 12 weeks of paid parental leave for all new parents.
  • Six-week paid sabbatical after six years of service.
  • Educational assistance and clinical employee reimbursement programs.
  • 401(k) with up to a 4% employer match.
  • Stock options.

Interested in this position?

Apply directly on the company website

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