Account Manager

1 month ago
Full-time
Mid Level
Customer and Technical Support
Akkadian Labs

Akkadian Labs

Akkadian Labs is the top UC provisioning automation developer for Cisco Collaboration and Microsoft 365/Teams, offering a streamlined platform for MACD tasks with significant time and cost savings.

Internet Software & Services
51-250

Description

  • Manage day-to-day relationships and escalations for a portfolio of customer accounts.
  • Maintain proactive year-round customer outreach to reinforce value and identify renewal risks.
  • Own subscription renewals and contribute to retention and revenue targets.
  • Identify and advance upsell, cross-sell, and pricing opportunities within existing accounts.
  • Educate customers on platform functionality and new features to increase adoption and business impact.
  • Lead Quarterly Business Reviews to demonstrate value, assess progress, and uncover growth opportunities.
  • Forecast renewal and expansion opportunities weekly in HubSpot using the MEDPICC framework.
  • Partner with systems integrators, channel partners, and resellers on account strategy and customer engagements.
  • Collaborate with Sales, Product, and Support to deliver a consistent customer experience.
  • Use account data to identify trends, risks, and actions supporting retention and growth; travel for customer meetings as needed.

Requirements

  • 4–6 years of experience in software sales, specifically account management.
  • Experience managing a quota-carrying book of business with revenue responsibility.
  • Demonstrated success with renewals and expansion revenue.
  • Hands-on experience with HubSpot or a similar CRM platform.
  • Experience with unified communications, collaboration platforms, or adjacent technologies preferred.
  • Experience managing enterprise, government, healthcare, or finance accounts.
  • Familiarity with MEDICC, MEDPICC, or a similar qualification framework.
  • Strong customer relationship, communication, negotiation, and cross-functional collaboration skills.
  • Ability to translate product capabilities into customer value and business outcomes.
  • Strong forecasting, pipeline management, CRM hygiene, prioritization, and proactive risk-management skills; willingness to travel as needed.

Benefits

  • Fully remote work environment.
  • Medical, dental, and vision insurance.
  • Company-paid life insurance and disability coverage.
  • 401(k) with a generous company matching program.
  • Paid time off.

Interested in this position?

Apply directly on the company website

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