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Technical Account Manager (North East)

1 month ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
CRM
Apply Now
Ajax Systems

Ajax Systems

Ajax Systems is a leading European security company offering award-winning wireless alarm systems for home security and automation.

Professional Services
251-1K
Founded 2011
$11M raised
View All Jobs 59

Description

  • Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for customers and employees.
  • Present product roadmaps and new feature updates to distributors and dealers.
  • Schedule and deliver open classes, private classes, and on-demand training and support sessions.
  • Promote and demonstrate product solutions tailored to customer requirements and provide technical consultations to key clients.
  • Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement.
  • Build and maintain long-term relationships with key company partners.
  • Test product features and prepare technical documentation for new products and solutions in collaboration with cross-functional teams.
  • Support the sales team by following up on leads through the company’s CRM portal.
  • Analyze customer needs with the sales department to identify optimal product solutions.
  • Participate in beta testing of new products and services and provide feedback to product management.

Requirements

  • Minimum of 5 years of professional experience in alarm systems, video surveillance, access control, and fire systems.
  • Proven hands-on experience designing and installing video surveillance, fire alarm, or other security systems.
  • Experience delivering offline and online technical training to technical audiences.
  • Excellent presentation, communication, and interpersonal skills.
  • Flexible and willing to travel for business trips, trade shows, and other professional events.
  • Self-motivated and independent, with an outgoing personality and proactive approach to work.
  • NICET certification.
  • ESA certification.

Benefits

  • Competitive compensation with a base salary and performance-based bonuses.
  • Car allowance, petrol, and all business costs covered by the company.
  • Health and life insurance.
  • 401(k) retirement plan.
  • Growth opportunities.
  • Impactful work.
  • Innovative environment.

Interested in this position?

Apply directly on the company website

Apply Now

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