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API Support Specialist

2 hours, 2 minutes ago
Philippines
Full-time
Junior
Technical Support Engineer
Software Development
Java JIRA Node.js PHP Postman Python REST API Salesforce
Apply Now
airSlate

airSlate

airSlate provides document workflow automation solutions with intuitive design, secure eSignatures, and customizable no-code Bots for streamlined business processes.

Professional Services
251-1K
Founded 2006
$182M raised
View All Jobs 10

Description

  • Perform troubleshooting and provide development assistance for SignNow customers.
  • Answer how-to questions and support customers with technical articles and tutorials for SignNow APIs and SDKs.
  • Serve as a subject matter expert for advanced SignNow features, including APIs, SDKs, webhooks, and Salesforce/Zapier integrations.
  • Diagnose customer code samples for advanced testing, identify issues, and document findings before internal escalation.
  • Act as a point of escalation for technical questions from internal teams and external departments.
  • Work with REST APIs, SDKs, Salesforce, and Zapier to resolve complex integration cases.
  • Collaborate cross-functionally to solve technical problems and deliver a strong customer experience.
  • Help facilitate rapid deployment of customer applications by resolving technical blockers.

Requirements

  • 3–4 years of experience in customer support with strong service skills.
  • 1+ year of experience in a technical support role.
  • Hands-on experience with REST APIs is required.
  • Fluent English with excellent grammar and writing skills.
  • Flexibility to work overnight hours starting at 3:00 AM with a 9-hour shift, including a lunch break.
  • Ability to troubleshoot and triage complex, code-related technical issues.
  • Ability to learn independently and make decisions with limited supervision.
  • Familiarity with tools such as Postman and Jira.
  • Familiarity with AI tools and agents.
  • Basic programming experience in PHP, Java, Python, or Node.js is a plus.
  • Experience with Zapier, Salesforce, or other integration platforms is preferred.

Benefits

  • Flexible remote or hybrid working environment.
  • Competitive compensation with a performance-based bonus system.
  • Professional growth and learning support through courses, conferences, and learning resources.
  • Health coverage, wellness programmes, and fitness options.
  • Quarterly company-wide Mental Health Days.
  • Family-friendly policies, including flexibility for parents and family days.
  • Access to internal mobility and career growth opportunities.
  • Additional holiday compensation for public holiday work.

Interested in this position?

Apply directly on the company website

Apply Now

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