Product Manager Call Quality

2 hours, 58 minutes ago
Full-time
Lead
Product Management
Aircall

Aircall

Aircall provides a cloud-based business phone and communication platform designed for high-performing teams, enabling them to set up call centers and seamlessly integrate with CRM and helpdesk software to enhance productivity and customer experience.

Internet Software & Services
51-250
Founded 2014
$226M raised

Description

  • Own the Call Quality & Voice Platform product scope and define the long-term vision and strategy for reliability and voice performance.
  • Lead a squad of engineers focused on media infrastructure, diagnostics, and real-time monitoring systems.
  • Use product analytics, voice quality metrics, and telemetry data to identify reliability opportunities and guide product decisions.
  • Own product areas that impact call performance, including real-time quality monitoring, post-call diagnostics, anti-jitter capabilities, device and network insights, and proactive issue detection.
  • Partner with Platform, Infrastructure, and CX leadership to align on long-term reliability initiatives.
  • Drive improvements that reduce support volume by helping users self-diagnose issues and prevent call degradation.
  • Work with Engineering, Data, CX, Infra, and Product Marketing to shape the roadmap and deliver global product improvements.
  • Monitor the impact of product initiatives on reliability, performance, and customer experience.

Requirements

  • 5+ years of Product Management experience with a strong track record of using analytics to drive product outcomes.
  • Deep experience working on B2B SaaS products, ideally in platform, infrastructure, or performance-sensitive domains.
  • Experience in voice, real-time communications, networking, or similar technical environments is preferred.
  • Proven success leading multiple complex, cross-functional product initiatives.
  • Experience measuring and improving reliability, performance, or customer experience.
  • Ability to align engineering, CX, data, and leadership around a clear roadmap.
  • Strong communication skills and the ability to break down technically complex problems into actionable product plans.
  • Fluency in English is required.
  • Spanish, Portuguese, or French is a plus.

Benefits

  • Competitive salary package and benefits.
  • Work-life balance is valued at Aircall.
  • Fast-learning environment with entrepreneurial energy and strong team spirit.
  • Opportunity to join during a key growth phase with significant career opportunities.
  • International, multicultural workplace with 45+ nationalities.

Interested in this position?

Apply directly on the company website

Apply Now

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