Staff Business Solutions Engineer, Collaboration Products

3 hours, 47 minutes ago
Full-time
Lead
Product Management
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008

Description

  • Serve as a strategic partner to business groups by aligning technology efforts with business vision and priorities.
  • Act as a liaison between business stakeholders and technical teams.
  • Gather, analyze, and document business requirements, processes, integrations, reporting, and data flow.
  • Develop and maintain a technology roadmap in collaboration with cross-functional stakeholders.
  • Identify approved AI use cases and incorporate AI-enabled solutions where appropriate to improve productivity and creativity.
  • Translate business requirements into technical designs and solutions with technical leads and engineers.
  • Document, prioritize, and manage bug fixes and enhancements for business users.
  • Support system configuration, administration, troubleshooting, and issue analysis.
  • Test, release, and approve new system functions and user acceptance testing for product enhancements.
  • Participate in sprint planning, on-call coverage, and team rituals to continuously improve processes.

Requirements

  • 9+ years of experience with SaaS technologies used by internal employees.
  • Experience establishing effective business partnerships within and outside the organization.
  • Experience managing customer relationships to gather business requirements and support needs fulfillment.
  • Strong interpersonal, written, and verbal communication skills.
  • Ability to work independently, prioritize multiple deadlines and projects, and keep stakeholders informed.
  • Experience leading user interviews and requirements gathering.
  • Experience creating and maintaining application development artifacts such as user stories, process flows, screen mockups, data diagrams, business rules, design documents, and reporting scripts.
  • Strong analytical, system design, problem-solving, and investigative skills with attention to detail.
  • Experience communicating technical concepts clearly to both technical and non-technical audiences.
  • Experience with self-service support tools and shift-left initiatives in a high-growth company.
  • Familiarity with AI technologies and their application across collaboration technologies.
  • Working knowledge of Jira Cloud is required; familiarity with Slack, Miro, Asana, Figma, and Airtable is a strong advantage.
  • Ability to work in a US-remote eligible role and live in a state where Airbnb, Inc. has a registered entity.

Benefits

  • Base salary range of $168,000 to $210,000 USD.
  • Eligible for bonus.
  • Eligible for equity.
  • Eligible for benefits.
  • Employee Travel Credits.
  • Remote-eligible role with occasional office or offsite work as needed.
  • Reasonable accommodation support for candidates with disabilities during the application process.

Interested in this position?

Apply directly on the company website

Apply Now

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