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Planning & Business Operations Lead

39 minutes ago
United States
Full-time
Senior
Program Manager
Project and Program Management
Asana JIRA Looker SQL Superset Tableau Trello
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Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008
View All Jobs 138

Description

  • Coordinate planning, prioritization, and portfolio reviews aligned to company goals and customer pain points.
  • Define and maintain operating cadences, forums, and decision-making stage gates.
  • Own and evolve Airtable-based portfolio and learnings trackers, including taxonomy, workflows, interfaces, and integrations.
  • Partner with Analytics and Engineering to build durable dashboards and executive views and reduce manual reporting through automation.
  • Translate pain points and insights into structured program plans with milestones, owners, and success metrics.
  • Proactively surface risks, unblock dependencies, and maintain path-to-green plans.
  • Build concise, data-backed updates and business cases for executive forums.
  • Establish standardized templates for updates, release notes, and post-launch readouts.
  • Implement lightweight governance, RACI, intake, and change control processes.
  • Lead retrospectives and codify improvements into playbooks, templates, and SOPs.

Requirements

  • 6+ years of experience in Program Management, BizOps, or PMO roles in high-growth tech or operations-heavy environments.
  • Experience driving cross-functional programs end to end.
  • Demonstrated ownership of planning and business operations, including portfolio management, OKRs, roadmapping, governance, and decision forums.
  • Experience administering and evolving collaborative or portfolio systems such as Airtable, Jira, Asana, or Trello.
  • Experience partnering to build dashboards in tools such as Tableau, Looker, or Superset.
  • Strong project management fundamentals, including critical path, dependency and risk management, stage gates, change control, and stakeholder alignment.
  • Ability to turn data signals into leadership-ready narratives and action-oriented recommendations, with comfort using basic SQL or working closely with data partners.
  • Excellent written and verbal communication skills with executive presence and influence across functions and levels.
  • Ability to bring structure, prioritization, and focus to ambiguous and complex problems while staying calm under pressure.
  • Preferred: experience in customer experience, trust/safety, fraud/risk, quality, or support operations.
  • Preferred: hands-on experience integrating Airtable with Jira or other systems and designing stakeholder-friendly interfaces.
  • Preferred: experience creating standardized taxonomies for reliable reporting across tools.
  • Preferred: familiarity with executive forum operations and portfolio reporting.

Benefits

  • US-remote eligible, with occasional work at an Airbnb office or offsite as needed.
  • Base salary range of $129,000 to $152,000 USD.
  • May be eligible for bonus compensation.
  • May be eligible for equity.
  • May be eligible for benefits.
  • May be eligible for Employee Travel Credits.

Interested in this position?

Apply directly on the company website

Apply Now

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