Airalo

Airalo is the world's first eSIM store offering travelers access to eSIMs in 200+ countries & regions at affordable prices. With Airalo, travelers can manage their eSIMs, top up on the go, and enjoy pain-free connectivity while traveling. Say goodbye t...

Airlines

Industrials

51-250 (150)

Founded 2019

$67M raised

17 open positions

Links

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User Retention Specialist

4 weeks ago

Spain, United Kingdom

Full-time

Mid Level

Email Marketing Manager

Data Science and Analytics

CRM

Apply Now

Airalo

Airlines

51-250

Founded 2019

$67M raised

View All Jobs 17

Description

Develop and execute user retention strategies in collaboration with cross-functional teams.
Analyze customer behavior, engagement metrics, churn rates, and retention patterns to generate actionable insights.
Design and run targeted retention campaigns using CRM and retention tools such as Clevertap, Braze, or MoEngage.
Build and refine customer segmentation strategies based on behavior, demographics, and preferences.
Track and report on retention metrics such as churn rate, customer lifetime value, and repeat purchase rate.
Conduct A/B tests and experiments to evaluate and optimize retention initiatives, messaging, and tactics.
Stay current on industry trends, best practices, and emerging technologies in user retention.

Requirements

4+ years of extensive experience in user retention, with a proven track record in performance-focused businesses.
Strong understanding of retention use cases such as churn prevention, win-back campaigns, loyalty programs, personalized recommendations, and engagement tactics.
Hands-on experience with CRM platforms and retention tools such as Clevertap, Braze, or MoEngage, or similar platforms.
Excellent analytical skills with the ability to interpret complex data sets, segment users, and make data-backed recommendations.
Experience analyzing user behavior, retention metrics, and customer segmentation.
A proactive continuous-learning mindset and enthusiasm for staying updated on industry trends and new technologies.
Prior experience in the tech, travel, or telecommunications industry is preferred.
Clevertap experience is preferred.
Broad awareness of how user acquisition and user retention work together is preferred.
Must live in and have valid work authorization for the UK or Spain.

Benefits

Health insurance.
Work-from-anywhere stipend.
Annual wellness and learning credits.
Annual all-expenses-paid company retreat in a destination location.
Remote-first work arrangement within the UK or Spain.
Equal-opportunity, diversity, equity, and inclusion-focused workplace.
Reasonable accommodations available upon request during the interview process.

Interested in this position?

Apply directly on the company website

Apply Now

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