Airalo

Airalo is the world's first eSIM store offering travelers access to eSIMs in 200+ countries & regions at affordable prices. With Airalo, travelers can manage their eSIMs, top up on the go, and enjoy pain-free connectivity while traveling. Say goodbye t...

Airlines

Industrials

51-250 (150)

Founded 2019

$67M raised

17 open positions

Links

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Customer Retention Director

2 months ago

Spain, United Kingdom

Full-time

Lead

Email Marketing Manager

Product Management

CRM Email Marketing Firebase SQL

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Airalo

Airlines

51-250

Founded 2019

$67M raised

View All Jobs 17

Description

Own retention as a cross-functional system spanning CRM, Product, and Data.
Define lifecycle strategy across activation, retention, engagement, and referral.
Lead CRM channels end to end, including push, email, in-app messaging, and app inbox.
Define and drive product requirements across onboarding, engagement, and lifecycle UX.
Build and scale a lifecycle system that drives repeat usage and revenue.
Work with Data and CRM to refine segmentation across user types, markets, and behaviors.
Design and run experiments across messaging, timing, journeys, and incentives.
Partner with Data to define measurement frameworks, segmentation, and incrementality.
Own how incentives such as discounts, Airmoney, and referrals are used within lifecycle.
Translate insights into actionable changes across CRM and Product.

Requirements

10+ years of experience in CRM, lifecycle, retention, or growth roles.
Experience owning lifecycle strategy in a B2C or mobile-first company.
Strong hands-on experience with CRM platforms such as CleverTap, Braze, or Iterable.
Proven ability to improve retention, LTV, or repeat rate through measurable initiatives.
Strong experimentation mindset, including A/B testing, cohort analysis, and incrementality.
Deep understanding of user segmentation and lifecycle journeys.
Ability to work cross-functionally with Product, Data, and Growth teams.
Strong analytical thinking and ability to turn data into decisions.
Experience in mobile apps, travel, or marketplace businesses is preferred.
Familiarity with Firebase, GA4, Adjust, or similar tools is preferred.
Experience with loyalty programs, referral systems, or incentive design is preferred.
SQL or a technical background for working with data teams is preferred.
Must live in the UK or Spain and have valid work authorization for one of those countries.

Benefits

Health insurance.
Work-from-anywhere stipend.
Annual wellness and learning credits.
Annual all-expenses-paid company retreat in a destination location.
Fully remote, remote-first work environment within the UK or Spain.

Interested in this position?

Apply directly on the company website

Apply Now

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