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Product Support Specialist (with developer-level skill)

2 months, 4 weeks ago
Philippines
Full-time
Entry Level
Technical Support Engineer
Software Development
BigCommerce CSS HTML JavaScript Magento Shopify WooCommerce
Apply Now
aidey

aidey

Aidey is a top customer care outsourcing company offering 24/7 support via phone, email, and chat. With over seven years of experience, Aidey provides premium customer support for startups, e-commerce, and SaaS companies. Their tailored Support as a Se...

Professional Services
11-50
Founded 2013
View All Jobs 12

Description

  • Respond to customer inquiries and resolve issues via email using Zendesk in a timely and professional manner.
  • Guide customers through the platform and help them use its features effectively.
  • Identify and troubleshoot technical issues reported by customers.
  • Escalate complex problems to the appropriate R&D or development teams.
  • Collaborate with development teams to resolve issues and implement solutions.
  • Continuously learn about the company’s products and platform functionality.
  • Support customers across the platform for a seamless user experience.

Requirements

  • Excellent English communication skills, including verbal, written, and reading ability.
  • Knowledge of CSS, HTML, and JavaScript is required.
  • Open to fresh graduates.
  • Previous experience in customer service, technical support, or a related field is an advantage.
  • Knowledge of Shopify is an advantage.
  • Experience with Zendesk is an advantage.
  • Strong problem-solving skills.
  • Strong attention to detail.
  • Ability to manage multiple tasks simultaneously.

Benefits

  • Fully remote, long-term opportunity.
  • Work directly with US-based teams.
  • Stable full-time schedule.
  • Clear processes and structured work environment.
  • Opportunity to grow into higher-level roles.

Interested in this position?

Apply directly on the company website

Apply Now

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