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Senior Client Retention Specialist

2 months, 3 weeks ago
Australia, United States, Canada, United Kingdom, United Arab Emirates
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now

AI Acquisition

AI Acquisition presents itself as an AI-powered growth platform and business consulting company that helps entrepreneurs build and grow AI-powered businesses. Its site describes the product as an operating system for business functions such as idea generation, web presence, lead generation, customer acquisition, sales, and client management, powered by agentic AI and multi-agent tools.

Business Consulting and Services
51-200
View All Jobs 11

Description

  • Own escalated client cases from first signal through resolution, applying structured diagnosis and intervention.
  • Identify root causes behind at-risk engagements and build targeted retention actions before issues worsen.
  • Negotiate outcomes that protect both the client relationship and the company's commercial interests.
  • Maintain detailed case records to support continuity, accountability, and pattern recognition.
  • Monitor engagement signals to spot dissatisfaction and churn risk early.
  • Develop and execute retention strategies that address underlying issues, not just surface complaints.
  • Collaborate with Customer Success, Sales, and Operations to close delivery gaps and resolve client issues.
  • Track and report weekly on retention metrics, case outcomes, revenue protected, and churn trends.
  • Contribute to retention playbooks, escalation frameworks, and scalable client support systems.
  • Identify recurring account patterns and propose process improvements that reduce escalation volume and resolution time.

Requirements

  • 5–8 years in a senior client-facing role in retention, revenue protection, customer success, or escalation handling.
  • Experience in a high-growth service, agency, or tech-enabled business.
  • Proven track record managing complex, high-value client situations with measurable retention outcomes.
  • Prior experience working cross-functionally with Sales, Operations, and Leadership.
  • Experience contributing to retention policy, escalation frameworks, or client risk management systems.
  • Expert-level negotiation and de-escalation skills for sensitive client conversations.
  • Strong analytical ability to interpret retention data, identify risk patterns, and act quickly.
  • Excellent written and verbal communication skills in client-facing and internal contexts.
  • Meticulous documentation habits with thorough case record-keeping.
  • AI-native or highly AI-fluent, with active use of AI tools to improve output quality, response speed, and documentation efficiency.

Benefits

  • Competitive compensation tied to retention and revenue protection outcomes.
  • Fully remote role for candidates based in the US, UK, UAE, Canada, or Australia.
  • Full-time, stable position at a profitable bootstrapped company.
  • Direct access to senior leadership.
  • Clear growth track into team lead, broader ops ownership, or cross-functional leadership roles.

Interested in this position?

Apply directly on the company website

Apply Now

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