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ServiceNow Principal Technical Consultant - AI

6 days, 5 hours ago
United States
Full-time
Lead
AI (Artificial Intelligence)
Software Development
Generative AI LLM
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AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
View All Jobs 90

Description

  • Lead project teams to deploy AI and agentic solutions on the ServiceNow platform, including Now Assist, AI Agents, AI Control Tower, and AI Agent Orchestration.
  • Lead complex programs delivering AI-enabled ITSM, ITOM, CMDB/CSDM, HRSD, CSM, SecOps, and ITAM capabilities.
  • Architect, design, and develop AI-powered solutions, including prompt design, skill configuration, and workflow orchestration.
  • Create written deliverables such as AI adoption roadmaps, use case business cases, governance frameworks, standards, and playbooks.
  • Lead client demos, working sessions, and workshops to showcase GenAI and agentic capabilities and discover AI use cases.
  • Design integration approaches connecting ServiceNow AI capabilities with third-party LLMs, data sources, tools, and enterprise systems.
  • Serve as an escalation point for project teams on AI and agentic delivery matters.
  • Influence internal teams, customers, and senior stakeholders to adopt AI-driven concepts, practices, and approaches.
  • Provide thought leadership on AI adoption, governance, responsible AI use, data privacy, and ROI within ServiceNow.
  • Support pre-sales efforts by identifying, scoping, and positioning AI opportunities across client accounts and practices.

Requirements

  • Subject matter expertise in the ServiceNow platform with demonstrated AI and agentic experience.
  • Experience with Now Assist, AI Agents, Predictive Intelligence, and preferred exposure to Virtual Agent/NLU.
  • Expert knowledge of at least two ServiceNow process areas, with applied AI or automation experience in at least one.
  • Expert-level development skills on ServiceNow, including scripting for AI agent configuration, skill building, and workflow orchestration.
  • Deep expertise in GenAI/LLM concepts, prompt engineering, and AI governance frameworks.
  • Ability to evaluate architecture trade-offs, including build-vs-configure decisions and model/tooling selection.
  • Strong integration experience with third-party tools, LLMs, and data platforms.
  • Strong presentation and communication skills for technical and executive audiences.
  • Ability to travel as needed, up to 15%.
  • ServiceNow AI-focused certifications, such as Now Assist or Certified Application Developer with AI specialization, are preferred and expected to be maintained.

Benefits

  • On-target earnings compensation range that includes base salary plus target bonus.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid company holidays.
  • Paid time off.
  • Paid parental and caregiver leave.
  • Support for certifications, credentials, and continued learning.
  • Access to a multi-million-dollar lab and cross-department training and development.

Interested in this position?

Apply directly on the company website

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