AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services

Information Technology

1K-5K (2250)

$43M raised

69 open positions

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ServiceNow Business Process Consultant

40 minutes ago

India

Full-time

Mid Level

Consultant

Project and Program Management

Oracle

Apply Now

AHEAD

IT Services

1K-5K

$43M raised

View All Jobs 69

Description

Manage and maintain software licensing positions for enterprise publishers and SaaS providers.
Analyze entitlement, usage, and deployment data to identify compliance risks and cost optimization opportunities.
Support software audits, true-ups, renewals, and vendor compliance activities.
Review and interpret software contracts, licensing agreements, and maintenance terms.
Partner with procurement and vendor management teams during renewals and negotiations.
Maintain accurate software entitlement and contract repositories within ServiceNow.
Use ServiceNow SAM Pro to support reconciliation, normalization, licensing, and compliance reporting.
Support configuration, maintenance, and continuous improvement of ITAM and SAM processes within ServiceNow.
Collaborate with stakeholders to document current-state and future-state business processes and recommend process improvements.
Develop reporting, dashboards, and KPIs related to software compliance, usage, and cost optimization.

Requirements

3+ years of experience in Software Asset Management, software licensing, or related IT Asset Management functions.
2+ years of hands-on experience with ServiceNow, preferably in SAM Pro, HAM Pro, CMDB, or ITAM modules.
Experience managing licensing for publishers such as Microsoft, Oracle, Adobe, IBM, and/or SaaS vendors.
Understanding of licensing models including subscription, user-based, device-based, cloud, and consumption licensing.
Experience reviewing software contracts, licensing agreements, and maintenance terms.
Strong analytical and problem-solving skills.
Experience gathering business requirements and supporting process improvement initiatives.
Strong communication and stakeholder management skills.
Proficiency with Microsoft Excel and reporting tools.
Business Process Consulting experience, including process discovery, workshop facilitation, or business process documentation, is highly desired.
Experience supporting ServiceNow ITAM/SAM implementations, optimization initiatives, or software compliance audits and vendor true-ups is preferred.
Knowledge of ITIL, IT Asset Management best practices, CMDB, asset lifecycle processes, and SaaS or cloud licensing models is a plus.
Experience working in consulting or client-facing environments and familiarity with procurement and finance processes related to software licensing are nice to have.
ServiceNow Certified System Administrator (CSA) certification is preferred.
Certified Implementation Specialist - Software Asset Management (CIS-SAM) or other relevant software asset management certifications (IAITAM, CSAM) are highly desired.

Benefits

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents.
Paid time off, company holidays, and additional leave benefits as per policy.
Flexible work arrangements supporting work-life balance.
Learning and development opportunities for continuous growth and upskilling.
Employee wellness initiatives and programs focused on physical and mental well-being.
Retirement and statutory benefits in line with India regulations.
Inclusive, people-first culture with a strong focus on collaboration and ownership.
Sponsorship for certifications and credentials for continued learning.

Interested in this position?

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