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Senior Microsoft 365 Engineer

6 hours, 53 minutes ago
United States
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Active Directory Azure SQL Server Windows Server
Apply Now
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
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Description

  • Provide technical support for Microsoft workloads, including remote diagnosis, debugging, and remediation of complex issues.
  • Own incidents end-to-end from triage and troubleshooting through coordination, communication, and resolution.
  • Serve as an escalation point for critical Sev 1/2 Microsoft incidents and help restore service quickly.
  • Lead root cause analysis for major incidents and implement corrective actions to prevent recurrence.
  • Conduct supportability reviews for major Microsoft migrations and deployments such as M365, Azure, Teams, SharePoint, Exchange, and SQL.
  • Provide design and configuration recommendations to support high availability, performance, and supportability.
  • Participate in planning and supporting customer change windows for Microsoft platforms.
  • Lead patching and hotfix deployment activities, including rollout planning, rollback coordination, and post-change validation.
  • Act as a trusted technical advisor to customers and coordinate with Microsoft when complex defects require vendor involvement.
  • Create and maintain technical documentation, runbooks, and knowledge base articles, while mentoring junior engineers and contributing to process and automation improvements.

Requirements

  • 8+ years of experience in a Microsoft-focused support, operations, or consulting role.
  • Deep hands-on experience with several Microsoft technologies, including Microsoft 365, Azure IaaS/PaaS, Windows Server, Active Directory, SQL Server, System Center, and Intune/Endpoint Manager.
  • Strong troubleshooting skills across operating systems, networking, identity, and application layers.
  • Experience working in enterprise or service provider environments with 24x7 support expectations.
  • Background in incident, problem, and change management processes; ITIL experience is desirable.
  • Strong customer-facing communication skills, both verbal and written.
  • Ability to remain calm and structured during high-severity incidents.
  • Comfort working in a multi-vendor environment and prioritizing competing demands.
  • Microsoft certifications are preferred, such as Microsoft 365 Certified, Azure Administrator, Azure Solutions Architect, or Windows Server/Security-focused certifications.

Benefits

  • $130,000 - $160,000 annual OTE, including base salary and any target bonus.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid company holidays.
  • Paid time off.
  • Paid parental and caregiver leave.
  • Sponsorship for certifications and credentials for continued learning.
  • Cross-department training and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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