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Renewals Manager

3 weeks ago
United States
Full-time
Senior
Sales Operations
Sales and Business Development
Salesforce
Apply Now
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
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Description

  • Lead, coach, and develop a team of Renewal Specialists and Senior Renewal Specialists.
  • Own team performance, pipeline health, renewal strategy alignment, and cross-functional coordination.
  • Support strategic Client Directors and complex accounts in a player/coach capacity.
  • Manage hiring, onboarding, training, workload distribution, and PTO coverage planning.
  • Conduct performance reviews, provide ongoing feedback, and build career progression pathways.
  • Drive renewal lifecycle best practices, Salesforce data integrity, and forecasting discipline.
  • Standardize renewal workflows, quoting practices, and operational processes.
  • Partner with Sales and Customer Success leadership on retention and growth strategies.
  • Support complex and high-risk renewal negotiations, including pricing and contract structuring.
  • Own escalations and coordinate resolution across Finance, Procurement, Order Management, Legal, and AR/AP.

Requirements

  • Bachelor’s degree preferred or equivalent experience.
  • 5–8+ years of experience in Renewals, Sales Operations, Customer Operations, or a similar field.
  • 1–3+ years of people management or team leadership experience preferred.
  • Strong experience in technology environments, including OEM maintenance, software, SaaS, or subscription models.
  • Proven experience managing complex, high-value, or at-risk renewals.
  • Advanced Salesforce proficiency and pipeline management expertise.
  • Strong forecasting and analytical skills.
  • Deep understanding of renewal lifecycles, retention strategies, and subscription business models.
  • Strong financial and commercial acumen, including pricing and margin considerations.
  • Ability to influence cross-functional stakeholders without direct authority.

Benefits

  • $110,000 - $125,000 a year in On-Target Earnings (base salary plus target bonus).
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid company holidays and paid time off.
  • Paid parental and caregiver leave.
  • Remote full-time role.
  • Cross-department training and development opportunities.
  • Sponsorship for certifications and credentials for continued learning.

Interested in this position?

Apply directly on the company website

Apply Now

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