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Presales Solutions Architect - Observability

5 months, 4 weeks ago
India
Full-time
Senior
Sales Engineer
DevOps and Infrastructure
Ansible Datadog Elasticsearch Grafana Kibana Logstash Nagios New Relic PagerDuty Splunk Terraform
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AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
View All Jobs 84

Description

  • Partner with the sales team in client meetings and pre-sales discussions.
  • Consult with customers and prospects to understand needs, pain points, and business outcomes.
  • Architect solutions independently and collaboratively across the AHEAD portfolio.
  • Demonstrate live product capabilities and prototype recommended solutions for customers.
  • Conduct business process and technical workshops, including enablement sessions.
  • Translate business challenges into technical requirements and deliverables with sales and delivery teams.
  • Provide technical expertise on observability, log analytics, SIEM, APM, and related architectures.
  • Develop documentation, pricing, and statements of work for customer engagements.
  • Develop and maintain an up-to-date demo lab with defined integrations.
  • Create enablement content and guidance for clients, sales, and marketing stakeholders.

Requirements

  • 2+ years of technical experience with full-stack observability platforms such as AppDynamics, Dynatrace, Datadog, Splunk, New Relic, Sumo Logic, Grafana Labs, Elastic, or similar tools.
  • 3+ years of experience with infrastructure-specific change management, configuration, and monitoring solutions such as LogicMonitor, SolarWinds, or Nagios.
  • 2+ years of technical experience with log management solutions such as Splunk Enterprise, Splunk Cloud, Sumo Logic, ElasticSearch/Logstash/Kibana, Dynatrace, Datadog, Loki/Grafana, or similar tools.
  • 5+ years of experience consulting for clients on technical solutions and supporting pre-sales and solution development.
  • Enterprise experience with cloud infrastructure, networking, system administration, automation, and advanced configuration management tools such as Terraform, Ansible, and vendor-specific control planes.
  • 2+ years of experience with telemetry collection agents/techniques and telemetry pipeline tools such as Cribl, Dynatrace OpenPipeline, Datadog Vector, or Grepr.
  • Experience in architecture leadership that integrates solutions across multiple vendors.
  • Ability to evaluate new technologies and provide internal training.
  • Ability to understand customer needs, define requirements, and design solutions.
  • Excellent written and verbal communication skills, strong presentation skills, and extensive experience with Visio and PowerPoint.
  • Technical leadership skills with a focus on quality and team output, plus a self-motivated working style.
  • Experience with event management systems such as ServiceNow Event Management, BigPanda, or PagerDuty AIOps is a plus.
  • Experience with Incident, Problem, and Change Management, Asset/Portfolio Management, and CMDB tools/processes is a plus.

Benefits

  • Remote full-time role based in India.
  • Opportunity to work in a multi-million-dollar lab with modern technologies.
  • Cross-department training and development opportunities.
  • Sponsorship for certifications and credentials for continued learning.
  • Inclusive culture and employee groups such as Moving Women AHEAD and RISE AHEAD.
  • Work for an equal opportunity employer that values diversity and belonging.

Interested in this position?

Apply directly on the company website

Apply Now

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