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Platform Success Manager

2 days, 9 hours ago
United States
Full-time
Mid Level
Customer Success Manager
Product Management
Apply Now
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
View All Jobs 73

Description

  • Facilitate a smooth onboarding process for new customers.
  • Develop and deliver onboarding materials, training sessions, and support resources.
  • Proactively engage with customers to understand their needs and maintain ongoing platform value.
  • Conduct regular check-ins and business reviews to assess satisfaction and identify improvement opportunities.
  • Collect and analyze customer feedback to inform product enhancements.
  • Collaborate with the product team to prioritize and implement customer-driven improvements.
  • Define, document, and scale onboarding and customer engagement processes.
  • Monitor and interpret user and application engagement metrics.
  • Provide insights and reports to internal teams to support product and service improvements.
  • Develop and conduct training programs and provide ongoing support and troubleshooting for customers.

Requirements

  • Proven track record of collaborating with customers to solicit and act on feedback.
  • Demonstrated ability to build relationships with both technical and non-technical stakeholders.
  • Strong organizational skills and the ability to create and communicate processes across internal and external teams.
  • Passion for problem-solving and identifying opportunities for optimization.
  • Strong analytical skills with the ability to monitor and interpret engagement metrics.
  • Clear, empathetic, and effective communication skills.
  • Ability to navigate and explain technical platforms to a varied audience.
  • Commitment to continuous learning and staying current with industry best practices.

Benefits

  • $110,000 - $120,000 a year OTE.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid company holidays.
  • Paid time off.
  • Paid parental and caregiver leave.
  • Cross-department training and development opportunities.
  • Sponsorship for certifications and credentials for continued learning.

Interested in this position?

Apply directly on the company website

Apply Now

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