Client Success Specialist II

3 weeks ago
Full-time
Mid Level
Customer and Technical Support
Affirm

Affirm

Affirm offers a transparent buy now, pay later service founded in 2012 by Max Levchin. No late fees or surprises, just a responsible way to pay over time for your favorite brands.

Diversified Financial Services
1K-5K
Founded 2012

Description

  • Develop and execute a proactive client management strategy to support merchant growth and retention.
  • Identify and act on upsell and cross-sell opportunities across a broad portfolio.
  • Provide timely support to resolve client needs, inquiries, issues, and requests.
  • Conduct regular performance reviews and gather client feedback to improve outcomes.
  • Collaborate with internal teams to support client strategies and resolve issues promptly.
  • Align client goals with internal priorities and deliverables.
  • Stay informed on industry trends and market developments to anticipate client needs.
  • Maintain strong working knowledge of company products and services to support clients accurately.

Requirements

  • Bachelor's degree is required.
  • 3-5 years of account management or client experience is required, preferably in the financial technology industry.
  • Excellent written and verbal communication skills are required.
  • Strong interpersonal skills and the ability to build rapport with clients and stakeholders are required.
  • Self-motivated, proactive, and able to work independently or as part of a team.
  • Comfortable working in fast-paced, high-pressure environments while managing multiple priorities.
  • Proficiency with CRM software such as Salesforce and Google Suite is required.
  • Knowledge of marketing technologies and e-commerce is preferred.
  • Visa sponsorship is not available for this position.

Benefits

  • Remote-first work environment with flexibility to work almost anywhere in the country of employment.
  • Health care coverage with 100% of premiums subsidized for employees and dependents.
  • Flexible Spending Wallets for technology, food, lifestyle needs, and family-forming expenses.
  • Competitive vacation and holiday time off to rest and recharge.
  • Employee stock purchase plan (ESPP) with a discount on Affirm shares.
  • Monthly stipends for health, wellness, and tech spending.
  • Competitive total compensation with base pay and on-target earnings of $112,500-$137,500 in CA/WA/NY/NJ/CT and $100,000-$125,000 in other U.S. states.

Interested in this position?

Apply directly on the company website

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