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Customer Success Engineer (Spanish required)

15 hours, 46 minutes ago
Portugal
Full-time
Mid Level
Customer Success
Customer and Technical Support
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 131

Description

  • Configure customer accounts and customize backup policies, storage, and onboarding experiences.
  • Guide stakeholders through admin portals and support channels during customer onboarding.
  • Identify migration opportunities and align product adoption with business outcomes.
  • Conduct assessments, build protection plans, and recommend software architectures across the Veeam Data Platform.
  • Run recovery simulations and deliver DRMM-based resilience assessments and quarterly reports.
  • Monitor customer signals to identify churn risk and develop mitigation plans.
  • Build business cases, define TCO, and support expansion and renewal discussions.
  • Engage CISO/CIO stakeholders with clear technical, risk, and status updates.
  • Collaborate with Sales and Customer Success leadership on renewal terms, pricing, and account strategy.
  • Own the technical success plan and adoption roadmap for assigned accounts.

Requirements

  • 5+ years of experience in customer-facing engineering roles focused on data backup and recovery.
  • Experience in Technical Consulting, Pre-Sales SE, or Technical Account Manager roles is preferred as a mid-level profile.
  • Advanced English and Spanish proficiency.
  • Hands-on expertise with operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
  • Strong experience designing protection plans, migrations, and recovery simulations.
  • VMCE certification is required, with completion allowed post-hire within an agreed timeframe.
  • Preferred certifications include AWS Solutions Architect (Associate or Professional) and Microsoft Azure Administrator or Solutions Architect Expert.
  • Ability to translate business outcomes into technical adoption roadmaps and measurable value.
  • Executive stakeholder engagement experience with CISO/CIO audiences.
  • Excellent communication, cross-functional collaboration, and stakeholder management skills.
  • Familiarity with Veeam platform capabilities is a plus.
  • Remote work is only possible for employees located in Portugal.

Benefits

  • 24 annual vacation days plus 4 extra VeeaMe Days.
  • 24 paid volunteer hours annually through Veeam Cares.
  • Private medical, dental, and optical insurance for employees and dependents.
  • Life and disability insurance worth 2x gross annual salary.
  • Monthly meal card worth €10.46 per working day.
  • Access to LinkedIn Learning, O’Reilly, mentoring, workshops, and learning events.
  • Remote work available for employees located in Portugal.

Interested in this position?

Apply directly on the company website

Apply Now

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