Account Operations Associate

10 hours, 34 minutes ago
Full-time
Junior
Customer and Technical Support
Agero

Agero

Agero provides innovative roadside assistance and claims management services to auto manufacturers and insurance carriers, ensuring the safety and security of over 75 million drivers annually through a combination of advanced technology and a vast netw...

Insurance
1K-5K
Founded 1972
$5M raised

Description

  • Support a defined portfolio of client accounts through consistent service delivery and operational oversight.
  • Own client inquiries and escalations from intake through resolution, including negotiating solutions with urgency.
  • Support implementation activities and ongoing execution of service agreements.
  • Identify volume and revenue growth opportunities from client feedback and usage patterns.
  • Monitor KPIs and service delivery metrics to ensure effectiveness and contractual compliance.
  • Own billing invoice reviews, audits, credits, chargebacks, and past-due A/R recovery efforts.
  • Build and maintain dashboards and client reporting to track account health metrics.
  • Provide data analysis and reporting support for client business reviews and internal teams.
  • Own complex problem solving and drive root-cause resolution for recurring issues.
  • Audit workflows and processes to identify and implement continuous improvements across teams.

Requirements

  • 2-4 years of experience in client support, customer service, account operations, or related roles.
  • Demonstrated proficiency with SaaS tools and client operations workflows.
  • Experience using data tools such as Excel, Google Sheets, or CRM reporting to track and interpret key metrics.
  • Ability to interpret daily or weekly reports and identify areas of improvement or success.
  • Clear, professional communication style with a customer-first mindset.
  • Strong organizational skills and attention to detail with the ability to manage multiple accounts and priorities.
  • Comfort working with operational metrics, contract obligations, and data interpretation.
  • Proactive, solution-oriented problem solver with creative and critical thinking skills.
  • Experience collaborating with internal teams such as Sales, Product, and Support.
  • Must be currently authorized to work in the United States on a full-time basis; no visa sponsorship now or in the future.
  • Preferred: ability to travel to Medford, MA for initial onboarding.
  • Preferred: experience with client success processes, billing/revenue operations, or dashboards/reporting tools.

Benefits

  • Base salary range of $60,000-$70,000 USD.
  • Healthcare, dental, vision, disability, life insurance, and mental health benefits.
  • 401(k) plan with company match.
  • Tuition assistance.
  • Flexible time off, paid sick leave, and ten paid holidays annually.
  • For Contact Center roles, up to 3 weeks of PTO per year.
  • Parental planning benefits.
  • Bonus/incentive programs.

Interested in this position?

Apply directly on the company website

Apply Now

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