Concierge

53 minutes ago
Full-time
Mid Level
Customer and Technical Support
Aero

Aero

Aero redefines air travel with meticulously designed jets and direct first-class flights, offering a seamless and magical travel experience to the best leisure destinations in the world.

Airlines
11-50
$104M raised

Description

  • Provide personalized support to guests and prospective guests by phone, email, and chat, resolving tickets promptly.
  • Tailor the Aero experience to prospective guests’ needs to drive trip bookings.
  • Prepare flight documentation and materials and support guests throughout their journeys.
  • Collect, document, and distribute guest information according to established processes.
  • Coordinate communications on itineraries, transportation, special requests, and flight-management details.
  • Partner with Operations, ground handlers, airport partners, and flight crews on schedule changes, weather, aircraft updates, and irregular operations.
  • Communicate and escalate operational and guest-experience issues and help make daily operational decisions.
  • Use customer-service and operational systems effectively; identify and contribute improvements to processes and tools.
  • Maintain knowledge of Aero services, menus, schedules, guest procedures, technology, company policies, FAA requirements, and the Concierge Playbook.

Requirements

  • Demonstrated customer service experience.
  • Experience in a luxury service environment, customer-focused startup, or private aviation sector preferred.
  • Experience using email services and customer service tools.
  • Salesforce experience preferred.
  • Availability to work nights, weekends, and holidays as needed.
  • Flexibility to work shifts aligned with Los Angeles or New York hub time zones.
  • Aviation experience is a plus but not required.

Benefits

  • Pay range of $25–$33 per hour, based on skills, experience, and location.
  • Paid time off, accrued sick time, bereavement leave, and holiday pay.
  • Medical, dental, and vision insurance.
  • Life and disability insurance.
  • 401(k) retirement plan.
  • Dependent care FSA and health FSA.

Interested in this position?

Apply directly on the company website

Apply Now

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