Concierge

1 week, 6 days ago
Full-time
Junior
Customer and Technical Support
Aero

Aero

Aero redefines air travel with meticulously designed jets and direct first-class flights, offering a seamless and magical travel experience to the best leisure destinations in the world.

Airlines
11-50
$104M raised

Description

  • Provide personalized support to guests and prospective guests via phone, email, and chat while helping improve customer satisfaction.
  • Resolve open tickets promptly and communicate clearly with guests throughout the service process.
  • Tailor Aero’s features and benefits to prospective guests to support trip booking conversion.
  • Prepare flight documentation and materials and support guests through their journey.
  • Coordinate remotely with ground handling, airport partners, and the Operations team on flight-related details.
  • Manage communication around itinerary changes, transportation arrangements, special requests, and irregular operations.
  • Escalate operational and guest experience issues as needed.
  • Collaborate with Concierge, Flight Crews, and Operations teams on daily operational decisions.
  • Use company systems and tools effectively to keep operations running smoothly.
  • Identify process and system improvements to better support operations and the guest experience.

Requirements

  • Background in customer service is preferred.
  • Experience in a luxury service environment, customer-focused startup, or private aviation sector is preferred.
  • Aviation experience is a plus but not required.
  • Experience with email services and proficiency using customer service tools is required.
  • Experience with Salesforce is a plus.
  • Availability to work nights, weekends, and holidays if required.
  • Flexibility to work shifts aligned with the time zones of the main hubs in LA or New York.
  • Knowledge of company and FAA policies and procedures is preferred.
  • Ability to follow the Concierge Playbook and established processes.

Benefits

  • Pay range of $25/hr to $33/hr, with compensation varying by skills, experience, and location.
  • PTO, accrued sick time, bereavement leave, and holiday pay.
  • Medical, dental, and vision coverage.
  • Life and disability insurance.
  • 401(k) retirement plan.
  • Dependent care FSA and health FSA.

Interested in this position?

Apply directly on the company website

Apply Now

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