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Product Engineer, Tech Ops

2 months ago
United States
Full-time
Senior
Full-stack Engineer
Software Development
AWS Databricks Docker Facebook Ads Google Ads GraphQL LLM MLOps Next.js Node.js Playwright PostgreSQL Python React Redis Salesforce Terraform TypeORM TypeScript Webflow
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Advocate

Advocate

Advocate provides comprehensive assistance to workers in navigating the Social Security benefits application process, offering expert support to determine eligibility and streamline the collection of medical records to expedite claims for disability be...

Internet Software & Services
1-10
Founded 2015
View All Jobs 6

Description

  • Build internal systems that visualize the end-to-end claimant journey and expose operational bottlenecks.
  • Develop the external claimant portal for real-time case status, evidence submission, and critical updates.
  • Create data warehouse pipelines and marketing integrations to support outbound communications and attribution tracking.
  • Build AI-assisted workflows that turn Slack-based change requests into pull requests for engineer review.
  • Respond to production issues and ad hoc support requests while improving system resilience and maintainability.
  • Lead migration and integration efforts onto the next-generation platform architecture with minimal or zero downtime.
  • Automate physical mail processing, government form workflows, and other operational processes.
  • Implement deep observability across systems to create a reliable single source of truth for data.
  • Partner closely with internal users, growth, and operations teams to gather feedback and translate needs into solutions.

Requirements

  • Experience owning projects end to end from idea to production and long-term success.
  • Strong product engineering mindset with frequent user collaboration and direct feedback loops.
  • Ability to build observable, measurable systems rather than relying on guesswork.
  • Bias toward shipping practical MVPs quickly and iterating after release.
  • Comfort working in a highly collaborative, high-availability environment with constant communication.
  • Ability to balance new feature development with ongoing support and refactoring work.
  • Experience applying strong computer science fundamentals and architectural judgment alongside AI tools.
  • Full-stack TypeScript experience with React, Next.js, Nx, Node.js, and GraphQL.
  • Experience with PostgreSQL, TypeORM, Redis, AWS, Terraform, and Docker.
  • Experience with Salesforce, Zendesk, Customer.io or Iterable, Webflow, paid ads platforms, Sentry, PostHog, Playwright, Python, or Databricks is preferred.

Benefits

  • Comprehensive medical, dental, and vision coverage for employees and families, including $0 premium options and FSA/HSA accounts.
  • 15 days of accrued PTO, 11 paid federal holidays, and dedicated sick leave.
  • 8 weeks of paid parental leave for all parents plus a 2-week flex transition period.
  • $500 annual learning stipend and 2 dedicated Growth Days each year.
  • Flexible remote work culture with Slack and Gather collaboration and in-person offsites up to six times per year.
  • Market-competitive salary with performance-based raises.
  • Equity grants so employees share in long-term company success.

Interested in this position?

Apply directly on the company website

Apply Now

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