Remote, Contact Center Representative - IHA Scheduling Team (6501)

1 week, 5 days ago
Full-time
Junior
Customer and Technical Support
Advantmed

Advantmed

Advantmed provides integrated healthcare solutions that focus on enhancing performance, reducing costs, and optimizing patient outcomes for healthcare organizations, particularly in the areas of risk adjustment and quality management.

Internet Software & Services
1K-5K
Founded 2005

Description

  • Answer inbound and place outbound calls to schedule no-cost in-home health assessment visits.
  • Learn about and address customer needs, complaints, and service issues with accurate, timely responses.
  • Explain solutions or rebuttals to callers while maintaining a supportive and professional experience.
  • Use active listening to confirm information, clarify details, and de-escalate upset callers when needed.
  • Build trust-based relationships with members and call center teammates.
  • Use software, databases, scripts, and other tools to manage calls and records.
  • Work toward or exceed call center performance metrics while delivering consistent customer service.
  • Make recommendations or sales suggestions that better match client needs.
  • Participate in training and learning opportunities to expand role knowledge.
  • Attend on-camera meetings when needed and complete additional tasks assigned by the supervisor.

Requirements

  • 2+ years of call center experience in a target-driven environment.
  • Outbound sales process experience is a plus.
  • Outgoing personality with strong phone presence and a sales-oriented approach.
  • Excellent communication skills, clear diction, and strong oral and written communication.
  • Ability to multitask in a fast-paced, energetic, and challenging environment.
  • Strong time management and decision-making skills.
  • Customer service or directly related experience is preferred.
  • Ability to collaborate effectively and work as part of a team.
  • Proficiency with software and data entry, including MS Office applications (Word, Excel, Outlook).
  • Ability to type 40 WPM, with 60 WPM preferred.
  • Must be eligible to work and perform duties within the United States.
  • Must have a Windows 11 Pro laptop or desktop with video-calling capability and a high-speed, stable internet connection.
  • Availability to work Monday through Friday between 6 am PST and 6 pm PST, with possible Saturday hours.

Benefits

  • Hourly rate of $14-16/hour.
  • PTO provided.
  • Health benefits provided.
  • Remote work within the United States.

Interested in this position?

Apply directly on the company website

Apply Now

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