Virtual Chat Support-ADF

1 hour, 50 minutes ago
Full-time
Junior
Customer and Technical Support
ADF Medical

ADF Medical

ADF Medical specializes in enhancing the marketing strategies of medical practices by leveraging two decades of expertise in practice development to optimize service offerings and increase revenue.

Professional Services
1-10
Founded 1993

Description

  • Respond to patient and client inquiries in real time via live chat.
  • Provide information on services, scheduling, and billing.
  • Manage multiple chat conversations simultaneously while maintaining professionalism.
  • Document all interactions accurately in the support system.
  • Escalate unresolved issues to the appropriate department.
  • Maintain patient privacy and confidentiality in accordance with HIPAA guidelines.

Requirements

  • 1+ year of chat support or online customer service experience.
  • Excellent written communication and grammar skills.
  • Typing speed of 45+ WPM with accuracy.
  • Comfortable managing multiple chats at once.
  • Reliable internet connection and a quiet home workspace.
  • Medical or healthcare background is a plus but not required.
  • Available for a full-time or part-time remote role.

Interested in this position?

Apply directly on the company website

Apply Now

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